3CX and FreePhoneLine Canada
Posted: 11/21/2017
I have 2 lines with FreePhone Line Canada, 1 for my home and 1 for my business, both managed by Elastix. I've been a happy camper for almost 5 years with no problems whatsoever until 3 or 4 weeks ago.
Business Line stopped to recognize the dial tones at the IVR and when I "forward" the call to my cell phone I do not get any sound at the Cell phone, I can hear at the originating line though.
I've trying the IVR feature with my home line and forwarding the call to my cell and I have no problems at all.
I have decided to move from Elastix and rebuilt my PBX with Issabel with no luck and currently working with 3CX with exactly the same behavior at all the times. I have moved my PBX out of my NAT into a DMZ zone to avoid any firewall block and keep having the same situation.
I have meticulously compared the settings on both lines and I cannot find any difference, which makes me think, perhaps something has changed on your end.
After an email from Support I've switched the Registrar/Host to voip4.freephoneline.ca:6060 and all of a sudden the services started working again, well, they work OK every once in a while. This is the actual reason of this post.
Seems like my PBX stops "registering" at freephoneline's server and incoming calls are dropped. I have to "Refresh the Registration" of this trunk then Incoming calls goes thru, eventually, after minutes it drops the calls again.
PLEASE HELP.
Business Line stopped to recognize the dial tones at the IVR and when I "forward" the call to my cell phone I do not get any sound at the Cell phone, I can hear at the originating line though.
I've trying the IVR feature with my home line and forwarding the call to my cell and I have no problems at all.
I have decided to move from Elastix and rebuilt my PBX with Issabel with no luck and currently working with 3CX with exactly the same behavior at all the times. I have moved my PBX out of my NAT into a DMZ zone to avoid any firewall block and keep having the same situation.
I have meticulously compared the settings on both lines and I cannot find any difference, which makes me think, perhaps something has changed on your end.
After an email from Support I've switched the Registrar/Host to voip4.freephoneline.ca:6060 and all of a sudden the services started working again, well, they work OK every once in a while. This is the actual reason of this post.
Seems like my PBX stops "registering" at freephoneline's server and incoming calls are dropped. I have to "Refresh the Registration" of this trunk then Incoming calls goes thru, eventually, after minutes it drops the calls again.
PLEASE HELP.