phantomvs wrote:
I read the obi2xx pdf guide but the digitmap , but i don't seem to get how to add the service numbers.
You don't need to manually add service numbers. They are handled by the Freephoneline, natively:
https://www.fongo.com/government-service-numbers/.
However, there is an example provided in the PDF guide on page 18.
<811:8667970000> is for Toronto
What this means is that when you dial 811, the ATA will dial 8667970000 instead. 811 is replaced with what follow after the colon.
Typically when you dial a N11 government with a regular Bell landline, for example, the call is just immediately routed to the destination as expected.
But whether dialing a N11 number works is dependent on the service provider. If the service provider doesn't know how to handle/route a specific N11 number,
then you need to find the real full phone number and dial it yourself.
With Freephoneline, 811 doesn't work yet in Toronto, but it does for Quebec. You are in Montreal, so you don't need to use <811:8667970000>.
You can just dial 811 normally, and it will work.
For the sake of discussion though, let's say you did need to dial a full phone number instead of 811. You would then want to use <811:telehealthnumberforQuebec> instead in your FPL digitmap.
You would need to find the actual Telehealth Phone number for Quebec and replace telehealthnumberforQuebec with the real
phone number. Then, when you dial 811, the real phone number for Telehealth Quebec would be dialed by the ATA.
You only need to specify real phone numbers in instances where the service provider, Freephoneline, doesn't offer automatic routing for N11 calls.
That is, these N11 numbers are handled by Freephoneline, and you don't have to do anything for them:
https://www.fongo.com/government-service-numbers/.
In cases where N11 numbers are handled by Freephoneline, including 411 and 911, you don't need to do anything:
https://www.fongo.com/government-service-numbers/.
.[2-9]11 in the digitmap covers the N11 numbers listed at
https://www.fongo.com/government-service-numbers/.
Is it easier just to program the obi using obitalk ?
Not for digitmaps, it won't.
Instead, you'll be creating additional potential problems by using the pre-configured Freephoneline profile at Obitalk.com.
Those issues are clearly outlined on pages 5 and 6 of the PDF guide.