Questions for completing my Grandstream GS-HT802 settings

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Questions for completing my Grandstream GS-HT802 settings

Postby destrock » 09/11/2020

Hi, there is a couple lines I'm confused with. Right now, this is working fine but I want to be 100% sure everything is ok so I can have the peace of mind for a couple years.

On the freephoneline website, we can find this : Chaîne de composition recommandée: (911|[2-9]xxxxxxxxx|1xxxxxxxxxx|011xxxxxxxxxxxx.|*98|[6-7]x*xxxxxxxxxxx.)
In the ATA : Dial Plan: option by default : { x+ | \+x+ | *x+ | *xx*x+ }
I used the one from the website with the 911 and it was not working. I don't know if we have to use the ( ) at the beginning and the end and if this is the same option. Is my 911 supposed to be working right now ? I don't want to try, it cost 35$ omg.

I have not found where are these options (from the official freephoneline guide) :

Registration Interval: 3600 seconds (1 hour)
Registration Expiry: 3600 seconds (1 hour)
Failed Registration Re-Try Interval: 120 seconds
Suggested RTP Packet size (psize): 0.020 - This ensures audio packets every 20 milliseconds, achieving better quality (trade-off: bandwidth)

Thank you
destrock
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Posts: 20
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SIP Device Name: Grandstream GS-HT802
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ISP Name: Oricom/Videotron 100/30
Computer OS: Windows 10 x64
Router: D-Link DIR-825

Re: Questions for completing my Grandstream GS-HT802 setting

Postby Liptonbrisk » 09/11/2020

Follow this guide: download/file.php?id=2051. I know the ATA model is different, but the settings are similar.



Ensure

iii) Use Random SIP Port: Yes

iv) Random RTP Port: Yes

v) SIP REGISTER Contact Header Uses is set to WAN address

vi) Register Expiration is 60 minutes

vii) SIP Registration Failure Retry Wait Time: 120 seconds

viii) Enable SIP Options Keep Alive: Yes

ix) SIP OPTIONS Keep Alive Interval: 20

x) Proper device reboot order is always modem (wait for it to be fully up before turning on your)-->router (ensure Wi-Fi SSIDs are populated first on your devices)-->ATA (wait for router to be fully up and running before turning on ATA). That's always proper device reboot order.

Lastly, ensure, after logging in at https://www.freephoneline.ca/showSipSettings that

i) SIP Status shows "connected", and
ii) SIP User Agent reflects a device that you own and recognize. If you don't recognize the SIP User Agent, chances are you've been hacked.

Note that only one registration per FPL account is allowed at any time. When there are multiple devices/softphones using the same account, only the most recent registration is valid. The previous device will lose registration, and, consequently, incoming calls will not work on it. This is especially important to consider if someone else is using your SIP credentials (username and password) that are found after logging in at https://www.freephoneline.ca/showSipSettings or if you're trying to register your FPL account with a smartphone SIP app or with another device. Registration is required for incoming calls. It is not required for outgoing calls. A more significant concern, though, is that multiple registration attempts can lead to temporary IP bans. The more devices being used can make the temporary ban happen more quickly. Note that each time you reboot or restart your ATA or SIP app, it's attempting to register with Freephoneline again. Multiple registration attempts within a short period can result in temporary IP ban. Each time you reboot your ATA it's attempting to register with FPL's proxy server.


That dial plan setting you quoted is for Linksys/Cisco ATAs, and [6-7]x*xxxxxxxxxxx. doesn't logically apply to anything and should be ignored.

You could use something like the following if you want:

{[2345689]11|*98|[2-9]xxxxxxxxx|1[2-9]xxxxxxxxx|011xxxxxxxxxxxx.}
That example should work for Montreal, but maybe I'm missing something.

Yes, 911 works.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Liptonbrisk
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Re: Questions for completing my Grandstream GS-HT802 setting

Postby destrock » 09/12/2020

v) SIP REGISTER Contact Header Uses is set to WAN address oh, why WAN, the other guides I followed (3 guides) I don't remember, either they said nothing or said LAN ?

vii) SIP Registration Failure Retry Wait Time: 120 seconds I have 20 and 1200 right now

{[2345689]11|*98|[2-9]xxxxxxxxx|1[2-9]xxxxxxxxx|011xxxxxxxxxxxx.}
That example should work for Montreal, but maybe I'm missing something.

Right now I have { x+ | \+x+ | *x+ | *xx*x+ } and I just checked for a guide but it seem to be related to cisco, linksys, so I guess I have to find one for a Grandstream
I found this one but this is a bit confusing. https://support.onsip.com/hc/en-us/arti ... -Dial-Plan Could you tell me what is this doing exactly ? Is this just for saving us time while typing a phone number ??? Saving time by not having to add a 1 at the beginning or a regional code such as 819 or 514 450 ?
destrock
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Joined: 09/11/2020
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ISP Name: Oricom/Videotron 100/30
Computer OS: Windows 10 x64
Router: D-Link DIR-825

Re: Questions for completing my Grandstream GS-HT802 setting

Postby Liptonbrisk » 09/12/2020

destrock wrote: oh, why WAN


So that RTP audio is more likely to be directed to your WAN IP address as opposed to outer space (your LAN IP)
Other guides are either too old, or older Grandstream devices or firmwares don't offer that setting.
viewtopic.php?f=15&t=16348#p67736 (Mango is correct).


SIP Registration Failure Retry Wait Time: 120 seconds I have 20 and 1200 right now


20 needs to be 120 seconds, Otherwise, with lower values, you face temporary IP bans after registration failures.

"Failed Registration Re-Try Interval: 120 seconds"
https://support.freephoneline.ca/hc/en- ... redentials

https://community.freepbx.org/t/trunk-s ... ca/22479/8
"As May 2013, our servers will rate limit REGISTER requests to a maximum of 10 requests per 5 minutes. Each authentication round usually consumes 2 requests (digest auth), so it is a fair number given our guidelines. Also, it does not affect INVITES (which are also authenticated)…

This rate limit is applied per IP address as our service is tailored to residential Canadian users (ADSL/Cable)."


If you exceed that limit within 5 minutes you may be temporarily IP banned by the SIP server you were attempting to register with. 20 second interval is too small with Freephoneline.




1200 for 403 error retry can be left as is.




Could you tell me what is this doing exactly... Saving time by not having to add a 1 at the beginning or a regional code such as 819 or 514 450



<=819>[2-9]xxxxxx

means prepend 819 to any 7 digit number you dial starting with a digit from 2 to 9.
That's for 7 digit dialing. If you want 7 digit dialing, then that's how you do it.

<=1>[2-9]xxxxxxxxx

means prepend 1 to any 10 digit number you dial starting with a digit from 2 to 9. I'm not sure how that's useful with Freephoneline, since all provincial calls are free and don't require "1" anyway.

I have no clue what you're asking me specifically, nor why you're looking at a dial plan for another service. The one I posted originally should work. If you want help with other dialplans or need further guidance, I suggest posting at https://forums.grandstream.com/, as I don't have time to configure custom dialplans for people.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Liptonbrisk
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Router: Asuswrt-Merlin

Re: Questions for completing my Grandstream GS-HT802 setting

Postby Liptonbrisk » 09/12/2020

destrock wrote: so I can have the peace of mind for a couple years



(Generic info)

Typically, for VoIP SIP services, especially for freephoneline, you want

1) a router that does not have a full cone NAT,

Visit https://www.think-like-a-computer.com/2 ... es-of-nat/.
Mango from the Obitalk.com forums writes,
“Use a restricted cone NAT router, and do not use port forwarding or DMZ. Restricted cone NAT will only permit
inbound traffic from the service provider you're registered to. If you have a full cone NAT router, it will allow traffic
from any source. This is probably not what you intend.
If you have a Windows computer, you can test your router using the utility here:
http://www.dslreports.com/forum/remark,22292023. To run it, use stun stun.ekiga.net from a command prompt.”
Essentially, you download the stun-test.zip file; extract the stun.exe file from within the zip file to an easily
accessible location; use an elevated command prompt (visit
http://www.thewindowsclub.com/how-to-ru ... inistrator); change directory (cd) to the
directory or location where you extracted stun.exe (visit
http://www.digitalcitizen.life/command- ... c-commands); and type “stun stun.ekiga.net” without
the quotation marks followed by the enter/return button on your keyboard.
Asus routers, at the time of this writing, produce port restricted cone NAT routers, for example and are fine,
provided you’re using one with Asuswrt-Merlin, third party firmware installed.

2) a router that lets you disable SIP ALG if it's buggy,

To understand why SIP ALG often causes horrible problems, please visit
https://www.voip-info.org/routers-sip-alg/ (scroll down to the section on SIP ALG problems).

If you're dealing with a modem/router combo issued by an ISP or a router with SIP ALG forced on, you may have
to use voip4.freephoneline.ca:6060 for the Proxy Server. The purpose of voip4.freephoneline.ca:6060 is to circumvent
faulty SIP ALG features in routers.

3) a router that allows you to set QoS or assign highest priority to your ATA or IP Phone over all other devices on your LAN (local area network),

For a very general description of what QoS can do for you, visit https://www.voipmechanic.com/qos-for-voip.htm.
The basic idea is if you're torrenting or have a bunch of other computers, smartphones, tablets, etc. downloading and uploading (hogging all your available bandwidth), you don't want
your ATA not to have access to enough bandwidth to make or receive calls properly. So QoS or a Bandwidth Monitor feature (which is just another form of QoS) is a really good idea for VoIP users.

I often get an occasional relative complaining to me, "Hey my calls sound choppy." And then when I go visit, some kids are playing MMOs on a computer, while another person is downloading a huge file,
and another person is backing up files to a cloud service all at the same time someone else is trying to talk on the phone. All those devices, without QoS enabled, are fighting over available bandwidth along with the ATA.

and 4) A router that lets you adjust both Unreplied and Assured UDP timeouts.

Thanks to Mango, many of us now understand that in order for ATAs to remain registered and working properly with a VoIP SIP provider like Freephoneline, in particular after power failures, the following conditions must be met:

UDP Unreplied Timeout (in your router) < NAT Keep-alive Interval (in your ATA; for Obihai ATAs this is X_KeepAliveExpires; for Grandstream, the setting is SIP OPTIONS Keep Alive Interval) < UDP Assured Timeout (in your router) < SIP Registration Failure Retry Wait Time (or RegisterRetryInterval in Obihai ATAs)

“<“ means less than.

When a modem leases a new IP address, a problem can arise where prior associations using the old IP address are maintained in the router. When the ATA attempts to communicate using the old IP address, the response is unreplied, and then if the UDP Unreplied timeout is greater than the Keep Alive Interval (and UDP Unreplied timeout is often set to 30 by default in consumer routers) a problem arises where the corrupted connection persists. If UDP Unreplied timeout is, for example, 17, and the NAT Keep Alive Interval is 20, then the corrupted connection will timeout or close. A new connection will be created, and everything will work fine.

Another problem can occur when the Keep-Alive interval is greater than UDP Assured Timeout (often 180 by default in consumer routers): the NAT hole will close due to the ATA not communicating frequently enough with the SIP server. In turn, incoming calls may, intermittently, not reach the ATA. Again, X_Keepalives expires is supposed to be 20 with FPL.

(the above settings are making reference to those in Obihai ATAs)

Getting access to both UDP Unreplied Timeout and UDP Assured Timeout settings in consumer routers may be difficult, if not impossible. Asuswrt-Merlin (I would avoid any model below/less powerful than an RT-AC68U), third party firmware for Asus routers, does offer easy access to these two settings, which are found under General–>Tools-->Other settings. My understanding is that third party Tomato firmware has these two settings as well. So if your router supports Tomato firmware, that may be another option. Note that I will not be held accountable any damage resulting from failed firmware updates. Apparently, Mikrotik routers also allow users to change both Assured and Unreplied UDP timeout settings as well: https://forums.redflagdeals.com/recomme ... #p28056619.

Router firmware that allows users to adjust Assured and Unreplied UDP timeouts include

Asuswrt-Merlin
Ubiquiti
Mikrotik
pfSense
Tomato
DD-WRT


The keep alive interval for FPL is 20. The SIP Registration Failure Retry Wait Time is 120. I use 17 for UDP Unreplied Timeout and 117 for UDP Assured Timeout.



ISPs do not issue customers routers that can do all four things I just listed. Typically it's far better to have your own router with strong QoS functions and a restricted cone NAT firewall,
disable whatever SIP ALG feature is enabled in the router, and stick whatever modem/router combo your ISP gives you into bridge mode. For Bell Hubs, visit http://forums.redflagdeals.com/please-s ... r-1993629/. For Rogers, visit https://www.rogers.com/customer/support ... ridgemodem.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Liptonbrisk
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Posts: 1538
Joined: 04/26/2010
SIP Device Name: OBi202
Firmware Version: 3.2.2 (Build:5921EX)
ISP Name: Cable
Computer OS: Windows 10 x64 Pro
Router: Asuswrt-Merlin

Re: Questions for completing my Grandstream GS-HT802 setting

Postby destrock » 09/13/2020

ok, I will read again what Liptonbrisk wrote another day. It's late for today and it seem to require a couple hours in order to understand everything carefully, it seem complicated and here, in Quebec, protesters as myself are busy with what is happening this week at Montreal and Quebec (about the covid-19 and the anti-democratic government)

i just did the WAN and 120 sec changes and I will leave the dial plan as it because I now see no point of changing it.

I now have a problem with the QOS option in my router. I usually hate the QOS, I remember the problems with this in windows xp LOL but I have to agree, with an ATA, this is super good.

How is this working ? I saw I had to activate the WAD in order to be able to activate the QOS and I probably can activate the auto mode for both of them, but then, at the bottom, what is it that we have to do ? Is this as simple as adding the ATA as priority one, and all the rest priority 2 or maybe 2 and 3 if I want to be more precise with my stuff ? And that's it ??? What is the protocole 6 << TCP and local ports o to 65535 ?

https://imgur.com/a/zyZkSWU
destrock
Just Passing Thru
 
Posts: 20
Joined: 09/11/2020
SIP Device Name: Grandstream GS-HT802
Firmware Version: 1.0.19.11
ISP Name: Oricom/Videotron 100/30
Computer OS: Windows 10 x64
Router: D-Link DIR-825

Re: Questions for completing my Grandstream GS-HT802 setting

Postby Liptonbrisk » 09/13/2020

For reference, in case I need it again, an emulator for your router is located at https://support.dlink.ca/emulators/dir8 ... t_men.html.

The latest official firmware for your router is located at https://support.dlink.ca/ProductInfo.aspx?m=DIR-825. I do not accept responsibility for failed firmware updates.

Official D-LINK router firmware does not allow UDP timeout adjustments via browser user interface. Refer to #4 from viewtopic.php?f=15&t=19942#p78059.
Consequently, official D-LINK router firmware is not ideal firmware to be using with Freephoneline. However, if you’re not having problems, there’s no need to switch to something else.

Third party DD-WRT router firmware does allow UDP timeouts to be adjusted. I do not accept responsibility for failed firmware updates.
Configuration questions concerning DD-WRT can be asked at https://forum.dd-wrt.com/phpBB2/. Using third party router firmware will void the warranty on your router if D-LINK finds out.

1. If your ISP issued you a modem/router combo or gateway, ensure that it's in bridge mode. Contact your ISP if needed.

2. If you ever encounter 1-way audio problems, no incoming calls, failed registration, etc., then disable SIP ALG in D-LINK router.
I suggest disabling SIP ALG anyway. Refer to #2 from viewtopic.php?f=15&t=19942&p=78061#p78059.

a) Navigate to Advanced-->Firewall Settings-->Application Level Gateway (ALG) Configuration
b) uncheck "SIP"
c) save settings

3. Assign a static IP for your ATA

a) Login to D-Link router
b) Navigate to Setup-->Network Settings-->Add DHCP Reservation
c) Check "Enable"
d) For Computer name, enter Grandstream or whatever you want
e) Look at the bottom of your Grandstream ATA, and find the MAC address. ex. 000b8200e395
f) Enter the Grandstream ATA's MAC Address in the MAC address field.
g) Specify an unused LAN IP that falls between the range specified by DHCP IP Address Range above (Under the DHCP Server Settings menu heading). For example, 192.168.0.160. Make sure that IP address isn't being used by another device on your local area network (LAN)
h) Click "save settings"

4. For QoS
a) Navigate to Advanced-->QoS
b) Enable Traffic Shaping should be checked
c) Enable QoS Engine should be checked
d) If measured uplink speed isn't accurate, then change to manual. Visit https://www.speedtest.net/. Run a speed test. Then uncheck "Automatic Upload Speed" and manually enter a value that's 85% of your upload speed (note that the DLINK router wants the value in kbps--not Mbps) shown from the speed test.
e) Check the box to left of the QoS Engine rule you want to create
f) Name is Freephoneline (or whatever you want)
g) Priority is 1 (highest)
h) Protocol is UDP. Freephoneline only uses UDP ports.
i) Local IP range is whatever you enter in step 3g above. For example, 192.168.0.160 to 192.168.0.160
Everything else can be left at defaults.
j) Click "save settings".

5) Proper device reboot order is always modem (wait for it to be fully up before turning on your)-->router (ensure Wi-Fi SSIDs are populated first on your devices)-->ATA (wait for router to be fully up and running before turning on ATA). That's always proper device reboot order

I cannot be expected to support all devices/router firmware. I simply don't have the time. If you have follow-up questions concerning your router, you might want to try asking at http://forums.dlink.com/ if no one else responds here.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Liptonbrisk
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Posts: 1538
Joined: 04/26/2010
SIP Device Name: OBi202
Firmware Version: 3.2.2 (Build:5921EX)
ISP Name: Cable
Computer OS: Windows 10 x64 Pro
Router: Asuswrt-Merlin

Re: Questions for completing my Grandstream GS-HT802 setting

Postby destrock » 09/17/2020

Hi, I changed nothing since the last time (no time yet) but this morning I had a call to do and I had no phone tone and I was unable to acces the ATA ip/config 192.168.0.102

I had to unplug/replug the ATA from the wall and it's working again, same ip. Is it because of this ? : and 4) A router that lets you adjust both Unreplied and Assured UDP timeouts.

And btw I cannot update my router firmware and I cannot switch it for an unofficial one, I have no acces to the option. This is a router I bought from Videotron (ISP) a couple years ago and even if you know a trick I won't try it cause this winter I almost dropped it in the garbage, the firmwire was dead. It magically came back after 07348734324 reboots. I never had problems with it except this winter so now I try not rebooting it too much.

Edit : this is no more working again. The tone is not like tttttttttttoooooooooooooooooooooooooooooooohhhhhhhhhhhhhhhhhhhh it does a toh toh toh toh toh toh toh toh toh toh toh and this is written busy on my phone. wtf
destrock
Just Passing Thru
 
Posts: 20
Joined: 09/11/2020
SIP Device Name: Grandstream GS-HT802
Firmware Version: 1.0.19.11
ISP Name: Oricom/Videotron 100/30
Computer OS: Windows 10 x64
Router: D-Link DIR-825

Re: Questions for completing my Grandstream GS-HT802 setting

Postby Liptonbrisk » 09/17/2020

By the way, the lastest firmware for your ATA is located at http://www.grandstream.com/support/firmware.
Latest version is 1.0.19.11 as I'm checking right now. The site seems to indicate that it's important to update for security reasons.
I do not accept responsibility for failed firmware updates.
Firmware upgrade guide: http://www.grandstream.com/sites/defaul ... _Guide.pdf


was unable to acces the ATA ip/config 192.168.0.102


A. Are you sure its LAN IP didn't change? Did you reboot your router recently?

Dial ***
Then dial 02

Enter the IP address you hear into a web browser.

I provided instructions for how to assign a static IP for your ATA so that you shouldn't have to keep checking to see whether the ATA's IP address changed: viewtopic.php?f=15&t=19942#p78061 (step 3)

If the ATA keeps losing connection to your router, and if you can't access it at all without rebooting, I suggest posting on D-Link's forums and asking for advice. http://forums.dlink.com/. Or email D-Link: customerserviceca@dlink.com.

You can also contact Grandstream here: https://helpdesk.grandstream.com.

You shouldn't be losing local access to devices connected to your router at any time. Something weird is going on either with your router or ATA.
If it's some kind of hardware failure, without my being there, I'm out of ideas.


B. Check that you've hung up the phones attached to the phone ports on the back of the ATA.



Go through steps 1 to 3 the next time this happens.

1. What does the light pattern on your ATA indicate? Look at page 18 from http://www.grandstream.com/sites/defaul ... _guide.pdf



2. Dial ***
Then dial 02

If you can't get an IP or access your ATA locally, then going further is pointless.

Login to your ATA
a) Navigate to status-->Port Status
b) Check Hook and Registration status

Hook should show "On Hook", and you should be Registered.


If you can't access the ATA at all, then step 3 is also pointless.


3. Ensure, after logging in at https://www.freephoneline.ca/showSipSettings that

i) SIP Status shows "connected", and
ii) SIP User Agent reflects a device that you own and recognize
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
User avatar
Liptonbrisk
Technical Support
 
Posts: 1538
Joined: 04/26/2010
SIP Device Name: OBi202
Firmware Version: 3.2.2 (Build:5921EX)
ISP Name: Cable
Computer OS: Windows 10 x64 Pro
Router: Asuswrt-Merlin

Re: Questions for completing my Grandstream GS-HT802 setting

Postby destrock » 09/17/2020

SIP Status: connected
SIP User Agent: Grandstream HT802 1.0.19.11

This is the latest firmware (as written at the right side of that current texte)

I did *** 02 and this is 192.168.0.102 as this is supposed to be

The lights on the ata are (phone icon) : either Blinking every second -Off-Hook / Busy OR Slow blinking -FXS LEDs indicates voicemail

It was written I had messages on my phone. I did *98 and listened it then deleted it. This is still showing me I have messages. And now the tone is toh toh toh toh toh toooooooooooooooooooooooooooooooooohhhhhhhhhhhhhhhhhhhhhhhhhhhhh

My friend that helped me configure my ATA and my freephoneline account told me https://www.freephoneline.ca/voicemailSettings I shall not care about that option because I already had a answering machine (I'm using google translate here, something is telling me it isn't how we say this in english lol, a home "old style" voice mail directly on my phone). We have set the option at 6 rings and remote access only and we tried it with its smartphone everything was fine ! I switched it for 12 rings now...

Ah and the time I write this all I tried again and the tone is fine but now this is written I missed a call... mmhhhhhhh (and the ATA light stopped blinking)
destrock
Just Passing Thru
 
Posts: 20
Joined: 09/11/2020
SIP Device Name: Grandstream GS-HT802
Firmware Version: 1.0.19.11
ISP Name: Oricom/Videotron 100/30
Computer OS: Windows 10 x64
Router: D-Link DIR-825

Re: Questions for completing my Grandstream GS-HT802 setting

Postby Liptonbrisk » 09/17/2020

destrock wrote:
It was written I had messages on my phone.


Okay, you wrote that your phone said "busy" before and that you couldn't access your ATA.

I did *98 and listened it then deleted it. This is still showing me I have messages. And now the tone is toh toh toh toh toh toooooooooooooooooooooooooooooooooohhhhhhhhhhhhhhhhhhhhhhhhhhhhh


That's normal with Freephoneline. It takes up to 15 minutes (usually 10 minutes, but I haven't tested in awhile; I'll just say 15 minutes to be safe) for message waiting indicator to trigger when a message is left and up to 15 minutes for message waiting indicator to disappear after all messages are deleted.

because I already had a answering machine


When your ATA is not registered, or if an incoming call can not reach you for some reason (power outage if you don't have a UPS backup), the incoming call will be redirected automatically to Freephoneline's voicemail system. In other words, it is impossible for anyone not to use Freephoneline's voicemail system at some point.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Liptonbrisk
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Re: Questions for completing my Grandstream GS-HT802 setting

Postby destrock » 09/17/2020

Yes it was showing busy, and after messages

If I'm speaking with someone and then another person call me and I have no options for putting the person A on wait, will the B go on the voicemail automatically ?
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Re: Questions for completing my Grandstream GS-HT802 setting

Postby Liptonbrisk » 09/17/2020

destrock wrote:If I'm speaking with someone and then another person call me and I have no options for putting the person A on wait, will the B go on the voicemail automatically ?


Yes, based on "Rings before voicemail" at https://www.freephoneline.ca/voicemailSettings.

You can switch back and forth between callers if you want by pressing "flash" or the hook on your phone.

FPL has a two channel limit (two calls).

If the power goes out (and if you don't have UPS power backup), incoming calls will go to FPL's voicemail system automatically.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Re: Questions for completing my Grandstream GS-HT802 setting

Postby destrock » 09/17/2020

Cool and this is still showing missed call is there a way to remove this ? This is annoying me lol
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Re: Questions for completing my Grandstream GS-HT802 setting

Postby Liptonbrisk » 09/18/2020

That depends on your specific phone model. Refer to your phone’s manual.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Re: Questions for completing my Grandstream GS-HT802 setting

Postby destrock » 09/18/2020

aahhh yeah sorry lol, I have a 2 in 1 phone model, a big base with a wire, and a little wireless. I checked the options on my wireless but it is only available on the big wired one !
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Re: Questions for completing my Grandstream GS-HT802 setting

Postby Liptonbrisk » 09/18/2020

No worries

Enjoy your weekend!
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Re: Questions for completing my Grandstream GS-HT802 setting

Postby destrock » 10/02/2020

mmhhhh I lost the phone again. I had the 3 "normal" blue lights on the ATA, not flashing, but no tone and unable to do ***2 I had to reboot it...

I made screenshots and videos of my settings, could someone please check if I made a mistake somewhere ?

http://www.mediafire.com/file/nloy6uqn9mof2m9/Destrock_problem_%2528Thanks_in_advance_%2521%2529.zip/file
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Re: Questions for completing my Grandstream GS-HT802 setting

Postby Liptonbrisk » 10/02/2020

If rebooting worked, it is likely that a corrupted NAT association developed between the router and the ATA.
Unfortunately, there is no way to adjust UDP timeouts in your router's firmware for me to test my theory.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Re: Questions for completing my Grandstream GS-HT802 setting

Postby destrock » 10/03/2020

From my ATA settings :

NAT: Unknown NAT
NAT Traversal: KEEP-ALIVE
Use NAT IP: (I have nothing in here) (used in SIP/SDP message if specified)
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Re: Questions for completing my Grandstream GS-HT802 setting

Postby Liptonbrisk » 10/03/2020

I meant that I think the reason might be related to #4 from viewtopic.php?f=15&t=19942#p78059.

I'm not positive though.

These conditions should be met:

UDP Unreplied Timeout (in your router) < NAT Keep-alive Interval (in your ATA; for Obihai ATAs this is X_KeepAliveExpires; for Grandstream, the setting is SIP OPTIONS Keep Alive Interval) < UDP Assured Timeout (in your router) < SIP Registration Failure Retry Wait Time (or RegisterRetryInterval in Obihai ATAs)

“<“ means less than.

It's impossible for you to adjust UDP Unreplied and UDP Assured Timeout using your router firmware. I'm uncertain what values D-Link uses in consumer routers by default.

UDP Unreplied timeout is often set to 30 seconds by default in consumer routers, and UDP Assured Timeout is often set to 180 seconds by default.

You can increase SIP Registration Failure Retry Wait Time in your ATA from 120 seconds to 185 seconds in your ATA without hurting anything, but UDP Unreplied Timeout in your router (which you cannot change) is likely greater than SIP OPTIONS Keep Alive Interval in your ATA, which you cannot safely change.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Re: Questions for completing my Grandstream GS-HT802 setting

Postby destrock » 10/04/2020

"When a modem leases a new IP address, a problem can arise where prior associations using the old IP address are maintained in the router. When the ATA attempts to communicate using the old IP address, the response is unreplied"

Use NAT IP: (I have nothing in here) (used in SIP/SDP message if specified)

Is there no way to force the router and/or the ata to use a precise ip ?

And why the NAT: Unknown NAT ? Isn't it a problem ? Doesn't we need a nat in order to be able to do calls ?

The https://imgur.com/a/FxcfePe I can put it (the 120 or both) to 3600, I don't know if it will cause a problem with Freephoneline (a ban or something) ?
destrock
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Computer OS: Windows 10 x64
Router: D-Link DIR-825

Re: Questions for completing my Grandstream GS-HT802 setting

Postby Liptonbrisk » 10/04/2020

destrock wrote:"When a modem leases a new IP address, a problem can arise where prior associations using the old IP address are maintained in the router. When the ATA attempts to communicate using the old IP address, the response is unreplied"


That refers to your public WAN (Wide Area Network IP) issued by your internet service provider and obtained by your modem.
WAN IP address issued by your ISP can change periodically.
With DSL, the WAN IP usually changes more often, but with cable WAN IP address changes as well.

In google, type "what is my ip?" That's your public WAN IP address.


Use NAT IP: (I have nothing in here) (used in SIP/SDP message if specified)


Nothing should be there

Is there no way to force the router and/or the ata to use a precise ip ?


You can only set a static LAN (Local Area Network) IP address for your ATA. I described how to do that here: viewtopic.php?f=15&t=19942#p78061 in step 3.
That has nothing to do with WAN IP.

Typically, if you want a static WAN IP address, you have to pay extra to your ISP for a static WAN IP.


And why the NAT: Unknown NAT ? Isn't it a problem ?


No. It'll still work.


The https://imgur.com/a/FxcfePe I can put it (the 120 or both) to 3600



You can increase the first value. You can increase SIP Registration Failure Retry Wait Time in your ATA from 120 seconds to 185 seconds in your ATA without hurting anything.
Just don't decrease the value below 120 seconds. Leave the second one at 3600s.

By the way, outbound proxy (both fields) can be blank. There is no need to specify outbound proxy with Freephoneline.

Again, I think the problem may be related to UDP timeouts in your router. You are unable to adjust UDP timeouts in your router.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Liptonbrisk
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Re: Questions for completing my Grandstream GS-HT802 setting

Postby destrock » 10/05/2020

I was about to change the 120 to 185, no acces to the ATA, the wan changed again, sigh, another reboot..
destrock
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Posts: 20
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Router: D-Link DIR-825

Re: Questions for completing my Grandstream GS-HT802 setting

Postby Liptonbrisk » 10/05/2020

Not being able to access your ATA while you’re at home is a LAN issue (from the router to the ATA)—not a WAN issue.
Devices connected to your router should not be losing connectivity at any time on your LAN, provided your router isn’t defective.
Something odd is happening with either your router or ATA.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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