by ITS-ALI » 11/27/2014
I have been a Fongo user for sometime now. However I had some problems today that needed to be addressed immediately. As I am currently travelling in Hong Kong I was extremely pleasantly surprised at the speed with which customer support resolved my issue. I mean in less than 20 mins I was up and running. I am so happy to know that we have real live support when we need it and it is not like the major ISP's where we go through endless support tickets.
As a Fongo user from day one.......this was the first time I needed help in a crunch as I use my fongo on my android all the time. Not only did the support guys resolve my issues, they also followed up with several emails to ensure I was okay.
This is what I call customer service !!! Often we complain when we are not happy.......however I believe it is just as IMPORTANT that when we get good service from an employee who goes out of his way to serve you, we must take a moment to acknowledge and THANK the employee.
So THANK YOU to the customer support team and KEEP UP THE GOOD WORK !!!!