Text messages arriving multiple times.

Have a question or problem with your Fongo Mobile App? This forum is the place to get help from both staff and fellow community members.
Visit The Fongo Mobile Support Knowledge-base for more.
Post Reply
wisobe
Quiet One
Posts: 37
Joined: 02/17/2012

Text messages arriving multiple times.

Post by wisobe »

Hi Fongo,

Just want to mention it happens quite often that I receive my text messages more than once. Is this a known bug?

In addition, when I wake up the phone and launch Dell Voice (which was running in background), it usually freezes for a few seconds and sometimes the app is crashing.

Info: iPhone 4S, iOS6

Thanks upfront for your support.
wisobe
Quiet One
Posts: 37
Joined: 02/17/2012

Re: Text messages arriving multiple times.

Post by wisobe »

Am I the only one with the issue? :-)
User avatar
Jake
Technical Support
Posts: 2826
Joined: 10/18/2009

Re: Text messages arriving multiple times.

Post by Jake »

We have several devices here and they are all only showing one copy of each text. I don't think any of us have got a duplicate yet.

Sorry I can't think of anything that will help you, short of completely deleting the app and reinstalling.
User avatar
FONGO_steve
Site Moderator
Posts: 2131
Joined: 07/16/2009
SIP Device Name: Grandstream 286 & 701
ISP Name: Worldline.ca
Computer OS: Windows 7 Ultimate / Mac OS X
Router: TR1043ND w/ DD-WRT Mega
Smartphone Model: Galaxy S3
Android Version: 4.0.4
Location: Cambridge

Re: Text messages arriving multiple times.

Post by FONGO_steve »

Out of curiosity, what carrier is being used to send you the text messages?

I've had troubles on my regular cell phone (not my Dell Voice app) with receiving double messages from Fido subscribers. It's been intermittent over the last few weeks (comes and goes). Doesn't seem to happen when anyone texts me from other carriers though. I haven't experience any trouble with my Dell Voice, but my Fido contacts also don't text me at that number yet, so I can't say if their messages would still be having troubles there.
Steve
Fongo
Development Support Specialist.
wisobe
Quiet One
Posts: 37
Joined: 02/17/2012

Re: Text messages arriving multiple times.

Post by wisobe »

FONGO_steve wrote:Out of curiosity, what carrier is being used to send you the text messages?

I've had troubles on my regular cell phone (not my Dell Voice app) with receiving double messages from Fido subscribers. It's been intermittent over the last few weeks (comes and goes). Doesn't seem to happen when anyone texts me from other carriers though. I haven't experience any trouble with my Dell Voice, but my Fido contacts also don't text me at that number yet, so I can't say if their messages would still be having troubles there.
Messages are coming from Fido. :-)
User avatar
FONGO_steve
Site Moderator
Posts: 2131
Joined: 07/16/2009
SIP Device Name: Grandstream 286 & 701
ISP Name: Worldline.ca
Computer OS: Windows 7 Ultimate / Mac OS X
Router: TR1043ND w/ DD-WRT Mega
Smartphone Model: Galaxy S3
Android Version: 4.0.4
Location: Cambridge

Re: Text messages arriving multiple times.

Post by FONGO_steve »

wisobe wrote:
FONGO_steve wrote:Out of curiosity, what carrier is being used to send you the text messages?

I've had troubles on my regular cell phone (not my Dell Voice app) with receiving double messages from Fido subscribers. It's been intermittent over the last few weeks (comes and goes). Doesn't seem to happen when anyone texts me from other carriers though. I haven't experience any trouble with my Dell Voice, but my Fido contacts also don't text me at that number yet, so I can't say if their messages would still be having troubles there.
Messages are coming from Fido. :-)
Interesting! It leads me to believe they may have been having some issues, especially since I was getting duplicate messages from Fido subscribers on non-Dell Voice phones too. Has it been happening recently for you? I've noticed in the last day or two that the duplicates seem to have stopped from my Fido contacts.
Steve
Fongo
Development Support Specialist.
User avatar
FONGO_mike
Site Moderator
Posts: 1095
Joined: 12/22/2011
SIP Device Name: Grandstream 286/TG701
ISP Name: www.worldline.ca
Computer OS: Windows 7/ Windows XP/Windows Vista
Router: TG784. 780, 585, 546.
Smartphone Model: Bold 9900
Location: Fibernetics Head Office
Contact:

Re: Text messages arriving multiple times.

Post by FONGO_mike »

My parents are currently on Fido and i have received a couple udplicate messages over the last few day's (on my cell phone).

I am starting to think that maybe (not to sure about cellular service) that it may be sending out mroe then once as it is either delayed in receiving indication the message was received, or, perhaps, they are being sent in such a way that they pushed out twice?
L3 Escalation Support Specialist
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
wisobe
Quiet One
Posts: 37
Joined: 02/17/2012

Re: Text messages arriving multiple times.

Post by wisobe »

Hi Steve,

To answer your question, I have received double messages yesterday. Hope they will solve the issue. :-)
Post Reply