Voicemail Greeting not saving/ or playing

Have a question or problem with your Fongo Mobile App? This forum is the place to get help from both staff and fellow community members.

Voicemail Greeting not saving/ or playing

Postby rougy1 » 06/21/2018

Just signed up with Fongo Mobile on my iPhone and personal greeting won't save. After pressing # to save greeting, automaton cycles back to menu select default greeting etc
End result is personal greeting does not save. Seem this is an old issue so am curious why it still happens and why there is no clear support to fix this already?!
rougy1
One Hit Wonder
 
Posts: 1
Joined: 06/21/2018
SIP Device Name: iPhone 6= + Fongo
Firmware Version: 3.9.34.93
ISP Name: rogers
Computer OS: mac sierra
Router: time capsule

Share On:

Re: Voicemail Greeting not saving/ or playing

Postby Liptonbrisk » 06/23/2018

rougy1 wrote:Just signed up with Fongo Mobile on my iPhone and personal greeting won't save. After pressing # to save greeting, automaton cycles back to menu select default greeting etc
End result is personal greeting does not save.



I've moved your post to the Fongo Mobile forum.

Did you test afterwards by calling your Fongo Mobile number?


Saving a personal greeting using an iPhone with Fongo Mobile works without issue.


Dial *98. Select 3,3,2,and 2. Record greeting. Then press #, listen to your message, and finally press # again to save the message.
End the call.

Then test by calling your Fongo Mobile number from a different number and allow the Fongo Mobile voicemail system to answer the call. You should hear your personalized voicemail.
I do.

After pressing # the first time, if you don't hear your message played back to you, then you may be dealing with a SIP ALG issue,
Visit https://www.voip-info.org/routers-sip-alg/, and read the section under SIP ALG Problems, which can affect users on Wi-Fi who use routers
or modem/router combos (or gateways, especially Hitron gateways issued by Rogers and other ISPs) with a buggy SIP ALG feature. If you are unable to disable SIP ALG
in your router, in the Fongo Mobile app, navigate to Account-->Settings-->Troubleshooting-->Alternate Fongo Connection. Enable Alternate Fongo Connection.

Hitron CGN series gateway modem/router combos (from Rogers, Shaw, or another ISP) or any modem/router combo from any ISP with SIP ALG forced on

If you don’t have your own router, and if you can’t get someone from Rogers or your ISP to disable SIP ALG for you in their modem/router combo, try enabling Alternate Fongo Connection as described above.

Hitron CGN3ACSMR and CODA-4582 series gateway modem/router combos from Rogers (and possibly other ISPs)
Open your web browser, and login at 192.168.0.1. Default username is cusadmin.
Select the “Basic” tab and disable “SIP ALG.” Click the “save changes” button.

If your voice message still isn't being recorded, try adjusting microphone volume in the Fongo Mobile app (under Troubleshooting).


For general VoIP usage, since you're new to Fongo Mobile, I suggest reading the preamble or the first four pages of this PDF guide: viewtopic.php?f=15&t=18805#p73839. That information applies to when you're on Wi-Fi. Every time "ATA" is mentioned, replace "ATA" in your mind with "iPhone", since that's what you're using. Point #6 on page 3 can be (somewhat) ignored.


Some related information can be found at
https://support.fongo.com/hc/en-us/arti ... tart-Guide
https://support.fongo.com/hc/en-us/arti ... l-settings
https://support.fongo.com/hc/en-us/arti ... -by-email-
https://support.fongo.com/hc/en-us/arti ... -voicemail
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
User avatar
Liptonbrisk
Technical Support
 
Posts: 698
Joined: 04/26/2010
SIP Device Name: OBi202
Firmware Version: 3.2.2(Build: 5898EX)
ISP Name: Rogers Cable
Computer OS: Windows 10 x64 Pro
Router: Asuswrt-Merlin


Return to Customer Support

Who is online

Users browsing this forum: No registered users and 1 guest

cron