Simultaneous follow me voicemail

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Simultaneous follow me voicemail

Postby Flash » 10/08/2020

I noticed if I use the simultaneous follow me option, there is no way to set after how many rings it goes to fongo voicemail.

I want after 3 rings to go to voicemail, but it keeps ringing until one of my other numbers physical machine picks up.

Is there no way to activate fongo voicemail if I use simultaneous follow me? Is this available only for sequential follow me?
Flash
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Re: Simultaneous follow me voicemail

Postby Liptonbrisk » 10/13/2020

Your cellphone’s voicemail is answering the call because less rings are required to trigger your cellphone’s voicemail system than Fongo’s.

You have two options: increase the number of rings before voicemail for the other numbers (contact your mobility provider for help) or decrease the number of rings
before Fongo voicemail picks up the call.

Visit https://support.fongo.com/hc/en-us/arti ... voicemail-

Basically the first number that trigger’s voicemail answers the call.

If you want to use sequential follow me, then the number of rings to try for each number must be lower than the number of rings that triggers voicemail with any number except Fongo Mobile.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Re: Simultaneous follow me voicemail

Postby Flash » 10/16/2020

Liptonbrisk wrote:Your cellphone’s voicemail is answering the call because less rings are required to trigger your cellphone’s voicemail system than Fongo’s.

You have two options: increase the number of rings before voicemail for the other numbers (contact your mobility provider for help) or decrease the number of rings
before Fongo voicemail picks up the call.

Visit https://support.fongo.com/hc/en-us/arti ... voicemail-

Basically the first number that trigger’s voicemail answers the call.

If you want to use sequential follow me, then the number of rings to try for each number must be lower than the number of rings that triggers voicemail with any number except Fongo Mobile.


This is the problem. It seems that Fongo ignores the number of rings before Fongo voicemail picks up. I select simultaneous follow me. Then I go select voicemail rings in fongo 3. But still phone rings 4 times and one of my follow me numbers voicemail takes over. It seems Fongo defaults to 5 rings for it's own voicemail and for a weird reason (bug?) when using simultaneous, this 5 rings for fongo before voicemail picks up cannot be changed.

Could this maybe be forwarded to the dev teams to look if this might be a possible bug?
Flash
Just Passing Thru
 
Posts: 5
Joined: 04/09/2016
SIP Device Name: Nexus 4
Firmware Version: Android 5.1.1

Re: Simultaneous follow me voicemail

Postby Liptonbrisk » 10/17/2020

Flash wrote:Could this maybe be forwarded to the dev teams to look if this might be a possible bug?


I can reproduce this issue. Please submit a ticket here: https://support.fongo.com/hc/en-us/requests/new.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Liptonbrisk
Technical Support
 
Posts: 1536
Joined: 04/26/2010
SIP Device Name: OBi202
Firmware Version: 3.2.2 (Build:5921EX)
ISP Name: Cable
Computer OS: Windows 10 x64 Pro
Router: Asuswrt-Merlin


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