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Busy signal on home phone
Posted: 04/04/2017
by c1air3m0
Completed the installation correctly but when I try to call I get a fast busy signal. When I look at the Free Calling Cities list, the name of the Village I live in is not listed. The closest city is Lancaster and Alexandria. I live in between both of these places in a town called Green Valley. All of that area has an area code of 613 and is close to Ottawa. Is it possible that the reason I am getting a busy signal is because the name of my City/Village is not listed and when asked for the area I entered Ottawa.
Claire
Re: Busy signal on home phone
Posted: 04/04/2017
by Jake
That shouldn't be the case.
You should have been given a number when you completed the account so you should be able to see from that if it is close to your town or not.
Either way it shouldn't make a difference when you make an outgoing call. If it is outside of the free calling cities then it will tell you so on the phone app itself.
It is sounding a bit like the account either didn't set up correctly, or there is another issue. You can either try and set up a new account, or send in a support ticket.
https://support.fongo.com/hc/en-us/requests/new
It seems like it is an account issue that we can't really do anything about on the forum.
** I have just noticed **
Your subject references Home Phone, yet this is the Mobile App section of the forum. Would you mind letting us know what your setup is, and how you got to the point you are now (IE did you pay for Home phone and get an ATA sent?)
The information I put above my not relate to your situation.