Text expired and unable to update it

Have a question or problem with your Fongo Mobile App? This forum is the place to get help from both staff and fellow community members.
Visit The Fongo Mobile Support Knowledge-base for more.

Text expired and unable to update it

Postby knightowl » 08/20/2017

Hi all,

my Canadian texts are expired and when I click to renew on my android phone. its spins for a very long time and nothing happens. I can't reply to text at all.

Any help would be appreciated.


PS: I restarted my phone multiple times, fongo is operational minus the SMS
knightowl
Just Passing Thru
 
Posts: 3
Joined: 12/30/2016

Re: Text expired and unable to update it

Postby Jake » 08/20/2017

It might be that the payment systems were down. Maybe try again now. It might also be worth trying on different network and see if that helps.

If you haven't changed anything then I can't see why it won't come back up again.
User avatar
Jake
Technical Support
 
Posts: 2823
Joined: 10/18/2009

Re: Text expired and unable to update it

Postby knightowl » 08/21/2017

i have tried on 3 different networks . still not working.
knightowl
Just Passing Thru
 
Posts: 3
Joined: 12/30/2016

Re: Text expired and unable to update it

Postby mh1983 » 08/22/2017

Time to open a support case, then.
mh1983
Lightly Seasoned
 
Posts: 234
Joined: 01/14/2014
SIP Device Name: Grandstream HT-701
Firmware Version: 1.0.10.3
ISP Name: Teksavvy Cable
Computer OS: Windows 10 64 bit
Router: Linksys WRT N600 on DD-WRT
Smartphone Model: BlackBerry Q10


Return to Community Support

Who is online

Users browsing this forum: No registered users and 9 guests