Android App is not working properly
Posted: 01/30/2019
Hi,
This evening (29/01/2019), the android app stopped working properly. I am able to connect to the app (through my account). But when I am trying to make a call I get the following message : "Error Retrieving Rate" and "Call Failed : Call can not be completed, you do not have an active Fongo connection".
I have tried to use both Wifi and 4G. The same messages.
I have tried the app after rebooting, after reinstalling the app, after sign off ... always the same message.
When I call my Fongo mobile number I am reaching my voicemail after several rings.
Several of my friends using the same Fongo Mobile started having the same issue this evening.
I also have a freephoneline that seem to work properly.
There was an error when i have screenshot the number ... but the same messages are seen if the number is the correct number : 418 656 7777
Another abnormal message that is in the status bar is "Fongo : Loading Configuration ...". This seems to be source of the problem.
Fongo Version : 3.10.6.28
Android Version : 8.0.0
Thanks in advance for your help.
This evening (29/01/2019), the android app stopped working properly. I am able to connect to the app (through my account). But when I am trying to make a call I get the following message : "Error Retrieving Rate" and "Call Failed : Call can not be completed, you do not have an active Fongo connection".
I have tried to use both Wifi and 4G. The same messages.
I have tried the app after rebooting, after reinstalling the app, after sign off ... always the same message.
When I call my Fongo mobile number I am reaching my voicemail after several rings.
Several of my friends using the same Fongo Mobile started having the same issue this evening.
I also have a freephoneline that seem to work properly.
There was an error when i have screenshot the number ... but the same messages are seen if the number is the correct number : 418 656 7777
Another abnormal message that is in the status bar is "Fongo : Loading Configuration ...". This seems to be source of the problem.
Fongo Version : 3.10.6.28
Android Version : 8.0.0
Thanks in advance for your help.