http://forum.fongo.com/viewtopic.php?f=8&t=19837
Problem affects FPL and Fongo Mobile
Fongo Mobile users can text 226-533-6646 to open a support ticket.
[Resolved] People are being charged for local calls
- Liptonbrisk
- Technical Support
- Posts: 2772
- Joined: 04/26/2010
- SIP Device Name: Obihai 202/2182, Groundwire
- Firmware Version: various
- ISP Name: FTTH
- Computer OS: Windows 64 bit
- Router: Asuswrt-Merlin & others
[Resolved] People are being charged for local calls
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
- Liptonbrisk
- Technical Support
- Posts: 2772
- Joined: 04/26/2010
- SIP Device Name: Obihai 202/2182, Groundwire
- Firmware Version: various
- ISP Name: FTTH
- Computer OS: Windows 64 bit
- Router: Asuswrt-Merlin & others
Re: People are being charged for outgoing calls to provinces
I received this message:
"OUTAGE NOTICE
Dear Fongo Customer,
We are currently experiencing some technical difficulties and service disruptions. Our Engineers and Technicians are investigating. We apologize for the inconvenience.
Visit us at Fongo's Status Page for updates."
"OUTAGE NOTICE
Dear Fongo Customer,
We are currently experiencing some technical difficulties and service disruptions. Our Engineers and Technicians are investigating. We apologize for the inconvenience.
Visit us at Fongo's Status Page for updates."
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
- Liptonbrisk
- Technical Support
- Posts: 2772
- Joined: 04/26/2010
- SIP Device Name: Obihai 202/2182, Groundwire
- Firmware Version: various
- ISP Name: FTTH
- Computer OS: Windows 64 bit
- Router: Asuswrt-Merlin & others
Re: [Resolved] People are being charged for local calls
An updated message has been issued:
"OUTAGE RESTORED
Dear Fongo Customer,
We had a temporary technical issue that was impacting some of the functionality of the service, but we have since resolved the issue.
We are confident that you will not experience the same problem. We appreciate your patience while we were working on this and apologize for any inconveniences.
Visit us at Fongo's Status Page for updates."
"OUTAGE RESTORED
Dear Fongo Customer,
We had a temporary technical issue that was impacting some of the functionality of the service, but we have since resolved the issue.
We are confident that you will not experience the same problem. We appreciate your patience while we were working on this and apologize for any inconveniences.
Visit us at Fongo's Status Page for updates."
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.