Porting Limbo?

[Lyhra]

Fongo support is telling me that my port-in is failing due my account being ‘inactive or suspended.’ However that is most likely because according to my old service provider, Speakout Wireless, the port request was accepted a week ago on one of Fongo’s initial attempts and thus they are no longer my service provider — they even provide me with the exact time when the port was accepted.

I have provided Fongo Support with this information, however, all they have said was to repeat that the port is has failed due to my account being ‘inactive or suspended’ and have provided me with this code as an explanation:
‘LNP Port Remarks: CTN not active. This CTN belongs to the OSP, but it is shown as
Last Error: [ { "remarks": "6D/ CTN not active.", "error": "Number exists, but is not active (or suspended)", "field": "N/A", "phone_number": "xxxxxxxxxx" } ]‘

They’ve wrote that they will reattempt the port but that seems fruitless as my account is no longer active with Speakout Wireless — due to the port being accepted a week ago.

What may be the issue here? Seems to me like this is an error on Fongo’s side in assigning my number to Fongo’s network/ my Fongo account, but I don’t have any understanding of number porting. Is there a mistake on Fongo’s side or do I need to chase up Speakout Wireless? When calling my number, I get transferred straight to my voicemail so my phone number still exists, somewhere.

[Liptonbrisk]

CTN = Customer Telephone Number

OSP = Original Service Provider

LNP= Local Number Portability

The phone number belongs to Speakout, but it's not active.
Fongo can't assign your number to you since it doesn't belong to them yet. The port to Fongo (Fibernetics is the parent company and CLEC) is being blocked due to the number being inactive.

but I don’t have any understanding of number porting

https://www.npac.com/number-portability/how-lnp-works (scroll down to "Steps in the LNP Porting Process")

I would take your issue up with Speakout. If you can't resolve your issue with Speakout, then submit a complaint to CCTS: https://www.ccts-cprst.ca/.