Hello,
I am an existing customer of Fongo.
I have the Fongo app.
The active add-on is Canada Texts.
I am in Canada.
I am not receiving text confirmations from Microsoft.
Please let me know which of the following solutions will work based on your knowledge & experience:
1. Is it possible to get a physical sim card from Fongo for the same phone number under my account?
2. transfer my phone number from Fongo App to Chatr, Freedom or any other Canadian mobile operator?
Where I can find the account number?
As far as I understand it is different from the phone number.
Basically, I am asking because I am not receiving text confirmations from Microsoft.
Thank you.
I am not receiving text confirmations from Microsoft
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Liptonbrisk
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Re: I am not receiving text confirmations from Microsoft
No. The SIM card is for cellular data only.AEmotoG5 wrote:
1. Is it possible to get a physical sim card from Fongo for the same phone number under my account?
Visit https://support.fongo.com/hc/en-us/arti ... -port-out-, and read that fully.transfer my phone number from Fongo App to Chatr, Freedom or any other Canadian mobile operator?
They're not different. Ensure 1 is in front of the number.Where I can find the account number?
As far as I understand it is different from the phone number
Are you unable to receive phone call confirmations from Microsoft?Basically, I am asking because I am not receiving text confirmations from Microsoft.
https://support.fongo.com/hc/en-us/arti ... ort-codes-
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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AEmotoG5
- Just Passing Thru
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Re: I am not receiving text confirmations from Microsoft
Liptonbrisk wrote:AEmotoG5 wrote:
1. Is it possible to get a physical sim card from Fongo for the same phone number under my account?No. The SIM card is for cellular data only.
Noted. I am trying to avoid porting out from Fongo. If I can get a new SIM from Fongo I think I will be able to receive text confirmations from Microsoft.
If not, most likely will proceed with the port-out option.
Visit https://support.fongo.com/hc/en-us/arti ... -port-out-, and read that fully.transfer my phone number from Fongo App to Chatr, Freedom or any other Canadian mobile operator?
Thank you, it was helpful.
As far as I understand it is different from the phone numberWhere I can find the account number?
They're not different. Ensure 1 is in front of the number.
Noted, thank you.Basically, I am asking because I am not receiving text confirmations from Microsoft.
Unfortunately not, only one option is available for me: to send a text to the number that previously was transferred to Fongo.Are you unable to receive phone call confirmations from Microsoft?
https://support.fongo.com/hc/en-us/arti ... ort-codes-[/quote][/quote][/quote]