Blackberry App is here!

[Jake]

http://www.fongo.com/blackberry

Going to load it up now and will see how it goes.


edit-
apart from now I look it doesn't include the Playbook - so I can't do anything

[FONGO_mike]

Just thought i would add the link to the official thread. Thread can be found here

[ma678]

Error 907 - Invalid COD. Download stops in the middle.

Which OS does it support, 7.0 up including 7.1 or 7.0 only?

Thanks.

[FONGO_mike]

The list of all supported devices and OS can be found here

[ma678]

Does anyone manage to make or receive a call over the new blackberry app?

Bold 9900/OS 5.1.0.523 here. No success.

It takes very long to log in. I cannot find anywhere I can switch account.

Has it been fully tested before releasing?

Very disappointed.

[FONGO_mike]

Error 907 - Invalid COD. Download stops in the middle.

Which OS does it support, 7.0 up including 7.1 or 7.0 only?

Thanks.

Hi ma678,

We are currently aware of the 907 error on downloading the application. I can assure you our programmers are already working diligently to resolve this issue as soon as possible.
I can tell you, from other reports that although you are receiving this error message, if you should try a few more times, it should complete the download.

This issue appears to be affecting OS 7 downloads primarily for Bold 9900 devices.

[CSCO]

Working great on both Wind HSPA and Telus Wi-Fi with 9900. Great job Fongo!

In my case reboot was required. It didn't login or connect otherwise.

[ma678]

Most likely I connect Fongo server because I see a green indicator beside Wifi icon; however, I still cannot maike or receive a call.

[dom]

ma678-- did you reboot? Also, is it giving you an error message of any kind?

[CSCO]

7:30P Authentication failed:invalid request. Happening on both 3G & WiFi
8:30P Managed to login on 3G but green light does not lit up. Wifi won't let me login.

8:41P It works for little bit then stops working. No calls on 3G and Wi-fi. Green light is there, it dials, I hear ring then nothing.
8:43P Reboot fixes issue temporarily.
8:45P If you start app in 3G and go into wifi all bets are off. Turning wifi off, exiting and re-entering app does not work even though
green light is lit up next to the data.

8:51P Rebooted. Starting app in Wifi mode. Working again.
8:54P There is definitely an issue with 3G/Wifi transition. If you start app in either mode, it will only work until you leave that area. Exiting app before entering/leaving wifi does not help.

8:58P I'm stuck at Authentication failed:invalid request again.
9:07P I'm logged in but can't get green light on 3G
9:08P Green light on Wi-Fi, calls again working
9:12P Stopped working, still on Wi-Fi. It rings but can't hear any voice once it gets picked up.

App only works until you exit it once.... in subsequent calls voice cannot be heard.
> Make sure to exit the app by using Menu-Exit after using it. This seems to best way to avoid this problem.

It seems to be taking over data connection and bluetooth even if I'm not using DV app. Bluetooth headset no longer works for regular phone usage after making a call with DV.

[CSCO]

Can we get help with the Authentication Failed: Invalid Request message? It is happening 80% of times and password is correct. Eventually it will work but that's not very promising.


Update: Guess what? App does not take special characters in password. This should be fixed in future releases.
"@" and "!" are safe apparently.

[FONGO_mike]

Thank you CSCO, i will pass this along to the correct people.

At the same time, were you on wireless or 3G/4G? Who is your service provider?

[CSCO]

It's happening on both 3G and Wifi but tend to happen more often in Wifi. A workaround is login using 3G then turnon wifi - then I can use Wifi to make calls.

I'm on Wind Mobile.

[TheHardy]

Update: Guess what? App does not take special characters in password. This should be fixed in future releases.
"@" and "!" are safe apparently.

Was that part of the problem, is characters in the password that were not recognizable? As you say, this should be corrected, as a STRONG password will most likely have some special characters; that programming should be corrected for sure!

[TheHardy]

I'm on Wind Mobile.

Have you had much success on 3G/WIND using the app? I currently don't have a supported device, but WIND's datastick and data in general leaves a LOT to be desired for me ... I am in Surrey (near Vancouver), and I notice you are Cgy ...

I find WIND's data hugely unreliable -- right now, it took me 4 login attempts to get a stable enough connection to even load webpages!!!!

[CSCO]

I'm on Wind Mobile.

Have you had much success on 3G/WIND using the app? I currently don't have a supported device, but WIND's datastick and data in general leaves a LOT to be desired for me ... I am in Surrey (near Vancouver), and I notice you are Cgy ...

I find WIND's data hugely unreliable -- right now, it took me 4 login attempts to get a stable enough connection to even load webpages!!!!

When App works - when I'm able to pass that screen and get a green light - quality is usable. Latency from Wind Calgary to fongo is anywhere between 140ms to 350ms (wired telus: ~70ms). Jitter is very high but I don't hear much distortion. These apps must have ultra-large jitter buffer settings. I'm on the everything included $40 plan so DV is for roaming use. It is my 3rd Wind line, so effective price is $30/mo. Can't complain too much for everything in $30/mo cell phone.

To get app working is quite a pain. Password issue definitely contributes to the problem but I still get that error 50% of the time even with letters and numbers only. I really don't know why as app won't give me a better explanation.

[TheHardy]

I think they rushed the app (if you can call 3 months rushing) and released it half-baked ...

If WIND would fix some of their underlying infrastructure issues and maintain CONSTANT speed/jitter/latency it would be not so bad. But it is just all over the map WRT speed, connectivity etc --- yday was bad, as I kept having the connection poop out on my datastick every 3-4 minutes ... which was rather tiresome to keep logging back in -- even email was painful!. Their actual coverage footprint is tiny too and grows sooo slowly, even despite promised expansion.

As slow as WIND is, I hope both issues get resolved -- and at this point, Fongo Vs Wind, I would actually bet on Wind .....

[CSCO]

I think they rushed the app (if you can call 3 months rushing) and released it half-baked ...

It would be nice if they would gather a beta tester group and let them try the products first to work out bugs. For one, I would been more than happy to provide direct feedback on BB app. With bug reports being made, I hope they patch issues promptly before too many people dismisses it as another app that doesn't work. Just like $30 SIP dialer I paid for and given up on.

[FONGO_mike]

I think they rushed the app (if you can call 3 months rushing) and released it half-baked ...

It would be nice if they would gather a beta tester group and let them try the products first to work out bugs. For one, I would been more than happy to provide direct feedback on BB app. With bug reports being made, I hope they patch issues promptly before too many people dismisses it as another app that doesn't work. Just like $30 SIP dialer I paid for and given up on.

We do use a Beta test group. One of the things though, is that once it is released, we now have a much larger group using and finding new bugs (Original launch with over 50,000 users in the first few day's)
I can assure you though that we are working hard at patching any issues that become reported to us.

[TheHardy]

I can assure you though that we are working hard at patching any issues that become reported to us.

Without being too cynical, Mike, the same certainly is NOT true of the softphone apps for either DV or FPL ...

[jobo]

I have downloaded the BB app onto my 9800 (6.0.0.666) and after rebooting the device (would have been nice if the installation script told me to do so), I successfully logged into my Dell Voice account on 3G (green indicator next to Data). Although, I have made a few successful calls, I have also had two crashes of my Blackberry with "App Error 603". According to Blackberry knowledge base, this is the result of a JVM application error. I have been a long time Blackberry user and have never encountered this error on any of my Blackberry devices.

[FONGO_mike]

I have downloaded the BB app onto my 9800 (6.0.0.666) and after rebooting the device (would have been nice if the installation script told me to do so), I successfully logged into my Dell Voice account on 3G (green indicator next to Data). Although, I have made a few successful calls, I have also had two crashes of my Blackberry with "App Error 603". According to Blackberry knowledge base, this is the result of a JVM application error. I have been a long time Blackberry user and have never encountered this error on any of my Blackberry devices.

Hello jobo,

This appears to be an issue with BlackBerry (from what i have been able to find. The BlackBerry website declares this as a known issue, but appears to have posted a work around for it. The web page can be found here

[CSCO]

Thanks for the assurance Mike. More observations:

#1 No voice issue: App works good for the first call then when I try to use it sometime later, it has no sound. I can't hear the other side and they can't hear me. Phone dials ok but sends no data (no arrows blinking) once call has been established. The other side recieves "BYE" message when I end the call so link is good, but no voice is sent.

- Exiting app (menu-exit) does not work
- green light is on
- happens on both 3G and wi-fi

I have very limited # of other apps and O/S is up to date. 7.1.0.523

#2 Bluetooth
If one uses bluetooth headset on DV, it appears app holds onto bluetooth connection even after the call. Bluetooth cannot be used to make normal phone calls after using DV as no voice is sent/recieved.

[FONGO_mike]

Thanks for the assurance Mike. More observations:

#1 No voice issue: App works good for the first call then when I try to use it sometime later, it has no sound. I can't hear the other side and they can't hear me. Phone dials ok but sends no data (no arrows blinking) once call has been established. The other side recieves "BYE" message when I end the call so link is good, but no voice is sent.

- Exiting app (menu-exit) does not work
- green light is on
- happens on both 3G and wi-fi

I have very limited # of other apps and O/S is up to date. 7.1.0.523

#2 Bluetooth
If one uses bluetooth headset on DV, it appears app holds onto bluetooth connection even after the call. Bluetooth cannot be used to make normal phone calls after using DV as no voice is sent/recieved.

To exit the app, go to the "Account" tab, use the BB button and select "Log out"

As for the other issues, i will pass them along right away.

[CSCO]

To exit the app, go to the "Account" tab, use the BB button and select "Log out"
As for the other issues, i will pass them along right away.

Sorry for not making it clear. In order to troubleshoot the no voice issue, I tried exit & reenter the app using menu-exit: no success.
I just tried account-logout then reentering: it did work once but didn't work second time on the no voice issue.

Menu-Exit & Account-Logout causes app to re-establish SIP control but no voice gets passed. I see DV uses random port which is good.

#3 DV disrupts data connection: about 30% of time when I go to app, the blackberry logo dissapears and data connection gets lost. DV has green light. Unable to surf internet, or recieve/send any emails. Doing host routing table-register does not fix the issue. At this point reboot is required.