Purchased the long distance credits. Can dial the US and UK without issue. Cannot dial China or Australia. Please help.
FYI...I'm based in China.
Cannot dial Australia or China
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TheHardy
- ***Übergod***
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Re: Cannot dial Australia or China
What specifically is happening? Do you get an error message, or is the call simply timing out, or what is happening? Are you using your iPhone and the DV app, or a 3rd party app, or the computer softphone?
Does your call log show any of the calls that did not complete, with possibly some kind of a failure message?
Does your call log show any of the calls that did not complete, with possibly some kind of a failure message?
Hardy - Surrey, BC ~~ increasingly disgruntled FPL user ... comon, fix your stuff!
driver/webmaster - INCARTA Professional Delivery & Moving -- http://www.incarta.ca 604-594-7126
driver/webmaster - INCARTA Professional Delivery & Moving -- http://www.incarta.ca 604-594-7126
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FONGO_mike
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Re: Cannot dial Australia or China
Very good questions, cuts out a couple of extra steps as the combination of the answers will give a pretty good example of what may be happening.TheHardy wrote:What specifically is happening? Do you get an error message, or is the call simply timing out, or what is happening? Are you using your iPhone and the DV app, or a 3rd party app, or the computer softphone?
Does your call log show any of the calls that did not complete, with possibly some kind of a failure message?
L3 Escalation Support Specialist
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.