wrong digits when dialing an extension

[marcolahaie]

Hi,
Everything worksfine with my FPL account (using an OBI202) except one thing :

When I call a general number and get answered by an auto attendant asking me to enter an extension number.

When I enter the extension number on my analog phone, it doesnt work or I get transfered to the wrong extension ?

Whatis the problem ? Is it related to my analog phone ? Is there a setting I can change on my OBI box to correctthis issue ?

Thanks.

[Fongo Support]

Hi,
Everything worksfine with my FPL account (using an OBI202) except one thing :

When I call a general number and get answered by an auto attendant asking me to enter an extension number.

When I enter the extension number on my analog phone, it doesnt work or I get transfered to the wrong extension ?

Whatis the problem ? Is it related to my analog phone ? Is there a setting I can change on my OBI box to correctthis issue ?

Thanks.

Hi there,

I would suggest to check OBI and ensure is setup as per below:

http://forum.fongo.com/viewtopic.php?f=15&t=16196



Please try and let me know.

Thanks,

[marcolahaie]

Perfect, I followed the Rogers procedure (even if I use Vidéotron) and it works perfectly, I just tried.

Thanks !

[marcolahaie]

Hi,
a few days later, the same problem is back. I tried different phones, same issue,I get transfered to the wrong extension.

Any solution ?

Thanks

[Fongo Support]

Hi,
a few days later, the same problem is back. I tried different phones, same issue,I get transfered to the wrong extension.

Any solution ?

Thanks

Hi there,

Please login into your ATA config and change the dtmf mode from auto to inband.

http://www.obihai.com/OBiDeviceAdminGuide

let me know.

regards,

[marcolahaie]

YESSSSSSSSSSS,
it seems to work,

Thanks !

[marcolahaie]

Hi,
another problem just appeared. When I call my auto attendant (let's say from my cell which is a trusted caller), when I hit 1 to continue with the call or 2 to redirect, the auto attendant doesnt pick up the DTMF tones....

Any idea what I can do ?

Thanks