Cannot make incoming and out going calls

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Cannot make incoming and out going calls

Postby kiekar » 10/28/2019

I'm a new customer with Fongo Home. I received the Grandstream HT801 ATA Device the other day and proceeded with setting it up. For the time being I'm using a phone number from Fongo during signup . The setup is as follows. My bell router is set in bridge mode which is in front of my pfSense firewall which is set for PPPOE configuration. Created a VLAN interface in pfSense on one of the NICs and attached the ATA device to a switch and created an outgoing NAT rule.. I'm able to login to the web gui on the device.

The ATA device currently has only two LED's lit, power and internet. When calling to my mobile phone using the home phone, I immediately get a busy tone. When calling to the Fongo phone number using my mobile phone it goes immediately to voice box. I checked to see if the calls were logged in my fongo account which they were.

The instruction steps for setup seems to demonstrate a plug and play installation with a modem however my setup is different using pfSense.

Do i need to setup port forward rules on the WAN interface for SIP and RTP? How about the ATA device, does it need any configuration made?

Any help would be much appreciated.

Thanks,
kiekar
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Router: pfSense

Re: Cannot make incoming and out going calls

Postby Jake » 10/29/2019

Someone more technical than me might be able to help you better, but I would say for sure you will need to make UDP ports for the RTP to go through.

I did a quick search for "pfSense and Freephoneline" (Fongo's sister company) and one discussion pointed to this post.
https://forums.redflagdeals.com/freepho ... #p23741115
Although it's not the same issue as yours it does mention forwarding UDP ports for RTP.
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Re: Cannot make incoming and out going calls

Postby Jake » 10/29/2019

This might help also, but I don't know :)
https://docs.netgate.com/pfsense/en/lat ... hones.html
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Re: Cannot make incoming and out going calls

Postby Liptonbrisk » 10/29/2019

kiekar wrote:ICreated a VLAN interface in pfSense on one of the NICs


I would avoid VLAN unless you have no other choice.

The instruction steps for setup seems to demonstrate a plug and play installation


Yes.

I'm able to login to the web gui on the device.


But you won't be able to configure it since the ATA is locked to Fongo's provisioning server.

I would submit a ticket at https://support.fongo.com/hc/en-us/requests/new and
1) ask to confirm that your ATA is registered (or you might be able to find that information after logging in at https://account.fongo.com/login/),
2) ask them to put you on the server intended for SIP ALG (one-way audio) issues (this shouldn't matter if your Bell Hub is running in bridge mode, but I would do it anyway),
3) ask them to configure your ATA not to use a random RTP port,
4) ask for the RTP port (possibly the range) they've specificed in your ATA, and
5) ask for a list of all required UDP ports.

Then I would try port forwarding the related RTP (UDP) port range to your ATA. Do not port forward UDP 5060. Port Fowarding is a security risk, and forwarding UDP 5060 will make you suspectible to SIP scanners.

I would avoid anything involving SIProxd in pfSense.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Re: Cannot make incoming and out going calls

Postby kiekar » 11/04/2019

Got it working. Had to open port 6060 to register the ATA device. Also removed the VLAN network as the device is locked down.
kiekar
Just Passing Thru
 
Posts: 3
Joined: 10/17/2019
Router: pfSense

Re: Cannot make incoming and out going calls

Postby Liptonbrisk » 11/04/2019

kiekar wrote:Got it working. Had to open port 6060 to register the ATA device. Also removed the VLAN network as the device is locked down.


Thanks for the update.

UDP 6060 is for SIP signalling or SIP registration for the Fongo server that's intended to avoid SIP ALG issues. If you needed to forward that port, your ATA wasn't registering or was having problems communicating with Fongo's proxy server.

RTP ports are for the audio stream portion of the call.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Liptonbrisk
Technical Support
 
Posts: 1006
Joined: 04/26/2010
SIP Device Name: OBi202
Firmware Version: 3.2.2 (Build:5921EX)
ISP Name: Cable
Computer OS: Windows 10 x64 Pro
Router: Asuswrt-Merlin


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