Message: “Device Not Registered”

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Message: “Device Not Registered”

Postby dencentral » 03/29/2020

Since starting Home Phone service until recently I had no issues/problems, Nothing has changed in my equipment or settings, yet suddenly:
- Receiving "Device Not Registered" recorded voice message when phone goes online
- Busy signal on all outgoing calls
- Incoming calls go to VM without ringing
Note
- I routinely power off the Fongo box nightly and power it up every morning to prevent overnight nuisance calls. This has not presented service problems in the past.
- My account is paid and as far as I know in good standing.
dencentral
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ISP Name: Dotto One DSL
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Re: Message: “Device Not Registered”

Postby Liptonbrisk » 03/30/2020

Proper device reboot order is always modem-->router (wait for it to be fully up and running first)-->ATA in that order.
Try power cycling your ATA, and then look at your Phone LED on the ATA. If the LED is not solid blue, your ATA isn't registered.

If the problem persists, submit a ticket at https://support.fongo.com/hc/en-us/requests/new
Note that due to COVID-19, support ticket response time may be delayed.
https://status.fongo.com/
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Liptonbrisk
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