Can't be heard on outgoing calls

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hIPnotic
One Hit Wonder
Posts: 1
Joined: 12/28/2010
SIP Device Name: Linksys PAP2T
Firmware Version: 3.1.15 (LS)
ISP Name: Rogers cable
Computer OS: Windows XP
Router: Linksys BEFSR81v3

Can't be heard on outgoing calls

Post by hIPnotic »

On outgoing calls, the other party can't hear us. Incoming calls are ok.
We recently upgraded our gateway router (to Hitron CGN3ROG from Rogers).
I have done all the Port Forwarding, Restarting, checking of Settings & Troubleshooting as with the other upgrades before (gateway, router) but now I still can't solve the issue.
I haven't done DMZ yet or a firmware upgrade on ATA, as I'm hoping it won't be necessary.

On the Port Forwarding Options, there's "Public" & "Private" ports. I entered the ports 5060~6061, 13000~13001, 10000~10000 (from threads on Forum) on both Public & Private, all UDP. Please advise if this is correct.

We have FP home phone, using Linksys PAP2T & the CGN3ROG gateway from Rogers, & Win7 desktop.

Any help would be appreciated. :) Thanks.
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User avatar
Fongo Support
Site Moderator
Posts: 1689
Joined: 01/01/2013

Re: Can't be heard on outgoing calls

Post by Fongo Support »

hIPnotic wrote:On outgoing calls, the other party can't hear us. Incoming calls are ok.
We recently upgraded our gateway router (to Hitron CGN3ROG from Rogers).
I have done all the Port Forwarding, Restarting, checking of Settings & Troubleshooting as with the other upgrades before (gateway, router) but now I still can't solve the issue.
I haven't done DMZ yet or a firmware upgrade on ATA, as I'm hoping it won't be necessary.

On the Port Forwarding Options, there's "Public" & "Private" ports. I entered the ports 5060~6061, 13000~13001, 10000~10000 (from threads on Forum) on both Public & Private, all UDP. Please advise if this is correct.

We have FP home phone, using Linksys PAP2T & the CGN3ROG gateway from Rogers, & Win7 desktop.

Any help would be appreciated. :) Thanks.
Hi there,

You will need to put that modem in bridge mode and use your own wireless router.

That is the only way it will work reliably.

Thanks,
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maherc
Quiet One
Posts: 29
Joined: 09/06/2009

Re: Can't be heard on outgoing calls

Post by maherc »

i have the same problem, am with Linksys PAP2T & the CGN3ROG gateway from Rogers. CAN not hear on outgoing calls. please let me know what options need to be changed?
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User avatar
Fongo Support
Site Moderator
Posts: 1689
Joined: 01/01/2013

Re: Can't be heard on outgoing calls

Post by Fongo Support »

maherc wrote:i have the same problem, am with Linksys PAP2T & the CGN3ROG gateway from Rogers. CAN not hear on outgoing calls. please let me know what options need to be changed?
Hi there,

There is a special configuration for that modem- please see below:

http://support.freephoneline.ca/entries ... redentials

Please try and let me know.

Thanks,
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maherc
Quiet One
Posts: 29
Joined: 09/06/2009

Re: Can't be heard on outgoing calls

Post by maherc »

Works Great Thanks for You Support.
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keyurb
Just Passing Thru
Posts: 3
Joined: 01/28/2010
SIP Device Name: Linksys SPA3102
Firmware Version: 5.1.10(GW)
ISP Name: Acanac
Computer OS: Windows XP

Re: Can't be heard on outgoing calls

Post by keyurb »

I resolved my problem with sip setting for Rogers Customers with Hitron CGN2/CGN3 Modem. However, I have vmedia and Motorola SB6141 modem. Thanks
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