Just received adapter/Not working

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Oizocraze
Just Passing Thru
Posts: 9
Joined: 10/25/2014
SIP Device Name: grandstream
Firmware Version: none
ISP Name: bell
Computer OS: WindowsXP/WouldLoveLinuxSupport
Router: Gateway 2Wire

Just received adapter/Not working

Post by Oizocraze »

So I just received my grandstream adapter. Did what the manual says, then got a dial tone. This was good. Was to make a call but forgot to press the flash button to make it. I hung up, tried it again and it's not working anymore. I tried the power cycling with no success. I have no end button but a flash button. I tried to "Depress" the button as the manual says again with no success. How can I proceed?
Oizocraze
Just Passing Thru
Posts: 9
Joined: 10/25/2014
SIP Device Name: grandstream
Firmware Version: none
ISP Name: bell
Computer OS: WindowsXP/WouldLoveLinuxSupport
Router: Gateway 2Wire

Re: Just received adapter/Not working

Post by Oizocraze »

Problem was solved with the help of Fongo Support. I'm satisfied with the service they gave me.
lindab
One Hit Wonder
Posts: 1
Joined: 03/25/2015
SIP Device Name: grandstream
Firmware Version: bell
ISP Name: dsl
Computer OS: windows7
Router: bell

Re: Just received adapter/Not working

Post by lindab »

received my adapter. followed guide - their is a dial tone, one green light on adapter. Nothing else working. help
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Fongo Support
Site Moderator
Posts: 1689
Joined: 01/01/2013

Re: Just received adapter/Not working

Post by Fongo Support »

lindab wrote:received my adapter. followed guide - their is a dial tone, one green light on adapter. Nothing else working. help
Hi,

As long as the device is connected to Internet, it should work with no issues.

If there are any issues, you should open a support ticket to have your device checked.

let me know.

regards,
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