bad voice quality due to network

[vrusu]

hi
I have choppy voice problems.
I tried from 4 diferent locations . See sample below:

qnap:~# get_public_ip
72.53.108.xxx

[Fongo Support]

hi
I have choppy voice problems.
I tried from 4 diferent locations . See sample below:

qnap:~# get_public_ip
72.53.108.xxx

Hi there,

I suggest to open a support ticket for this issue:

http://support.fongo.com/anonymous_requests/new

Note: you can always run winmtr and use voip.freephoneline.ca as a host to test your Internet connection.

Winmtr is a tool that will measure packet loss on your Internet connection.


Please see below:

https://www.youtube.com/watch?v=LZkN0_6zwAI

try to reply back to the ticket with the output.

regards,

[vrusu]

is not my connection.
As I said in my message (you delete details) I tried traceroute from 3 diferent locations . My connection is guarantee. I work for world top 5 company, no way to blame my connections.

So, from my job, my home, my 3 vps on cloud is the same.

you do something on 208.85.223.242 (vl-14.tor0151606-crs1.ne.fibernetics.ca)


problems occurs only during the bussines hours .

root@frodo:~# traceroute voip.freephoneline.ca -n
traceroute to voip.freephoneline.ca (208.65.240.165), 30 hops max, 60 byte packets
......
7 198.32.118.57 29.880 ms 15.147 ms 15.228 ms
8 184.105.80.10 29.249 ms 29.218 ms 30.162 ms
9 209.51.163.214 21.520 ms 21.273 ms 208.85.223.242 31.007 ms
10 208.85.223.242 21.178 ms * 21.068 ms
11 * * *
12 * * *
13 * * *

[Fongo Support]

is not my connection.
As I said in my message (you delete details) I tried traceroute from 3 diferent locations . My connection is guarantee. I work for world top 5 company, no way to blame my connections.

So, from my job, my home, my 3 vps on cloud is the same.

you do something on 208.85.223.242 (vl-14.tor0151606-crs1.ne.fibernetics.ca)


problems occurs only during the bussines hours .

root@frodo:~# traceroute voip.freephoneline.ca -n
traceroute to voip.freephoneline.ca (208.65.240.165), 30 hops max, 60 byte packets
......
7 198.32.118.57 29.880 ms 15.147 ms 15.228 ms
8 184.105.80.10 29.249 ms 29.218 ms 30.162 ms
9 209.51.163.214 21.520 ms 21.273 ms 208.85.223.242 31.007 ms
10 208.85.223.242 21.178 ms * 21.068 ms
11 * * *
12 * * *
13 * * *

Hi there,

If you need to troubleshoot this further- please open a support ticket and provide the details requested earlier with winmtr.

regards,