Intermitent Incoming Calls

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canacura
Just Passing Thru
Posts: 2
Joined: 04/22/2015
SIP Device Name: Grandstream HT701
ISP Name: Acanac Cable 35
Computer OS: Win. 7 Pro. / IOS 8.3 Ipad
Router: BelkinF5D8236-4 v3

Intermitent Incoming Calls

Post by canacura »

Callers are reporting that when they dial my number that lots of times they get a "dead" line, total silence or again the same followed by a busy signal. This seems to be an intermitent problem as some incoming calls do get through. All calls do show-up in my log. I've complained twice so far in the last few days. The first time I was sent a reply to reset my ATA which made no improvements. I'm still waiting for a reply to my second ticket.
I'm a fairly recent Fongo customer with ported number and have experienced this very annoying problem since joining. Anyone else having the same problem or can shed some light on solving this?
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