ATA needs reboot every 4 hours for incoming calls to work
Posted: 08/05/2017
My old ATA broke down. The old ATA was a linksys spa 112.
I bought a Grandstream HT812 and configured it according to documentation found on this forum for a Grandstream HT704.
Problem:
Outgoing calls work fine but I need to reboot the ATA every 4 hours for incoming calls to work properly.
When I can receive calls for those 4 hours, my online sip status says "connected" and sip user agent says "Linksys/PAP2T-5.1.6(LS)"
After 4 hours my sip status says disconnected and my sip user agent is empty. Going through the call logs, the disconnect reason is: Destination out of order.
I changed a few settings in my router as recommended by the Grandstream helpdesk. They did not fix the problem.
I changed the configuration of my network
from:
modem --> router --> ATA
to:
modem --> ATA --> router.
I assumed this would take care of any firewall issues with my router but it has not.
Questions:
Do you need to update my account for an ATA change? ie. the sip user agent when connected still says linksys. Shouldn't it say Grandstream?
The registration expires setting in my ATA is set to 3600 seconds. Do you see my ATA registering every hour in your registration logs?
Does my account need a reset in order for this to work properly? If so, can you do a reset?
I put this in the wrong forum... this should be a freephoneline issue.
Thx.
I bought a Grandstream HT812 and configured it according to documentation found on this forum for a Grandstream HT704.
Problem:
Outgoing calls work fine but I need to reboot the ATA every 4 hours for incoming calls to work properly.
When I can receive calls for those 4 hours, my online sip status says "connected" and sip user agent says "Linksys/PAP2T-5.1.6(LS)"
After 4 hours my sip status says disconnected and my sip user agent is empty. Going through the call logs, the disconnect reason is: Destination out of order.
I changed a few settings in my router as recommended by the Grandstream helpdesk. They did not fix the problem.
I changed the configuration of my network
from:
modem --> router --> ATA
to:
modem --> ATA --> router.
I assumed this would take care of any firewall issues with my router but it has not.
Questions:
Do you need to update my account for an ATA change? ie. the sip user agent when connected still says linksys. Shouldn't it say Grandstream?
The registration expires setting in my ATA is set to 3600 seconds. Do you see my ATA registering every hour in your registration logs?
Does my account need a reset in order for this to work properly? If so, can you do a reset?
I put this in the wrong forum... this should be a freephoneline issue.
Thx.