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can not make the calls to China Mainland, country code 86

PostPosted: 07/09/2019
by ctm
saw the smiliar posts in other thread, i'm in a rush right now so don't have the time to fill in the detailed support form. opened this new thread just hope to get the attention, seems the problem has lasted at least a week by now. (there was a report on July 2nd). to other countries, it's ok.

I have about $7 credit in my account, and dialed 011+86+numbers.

Re: can not make the calls to China Mainland, country code 8

PostPosted: 07/09/2019
by Liptonbrisk
Although support staff may respond on the forums, they aren’t obliged to do so.
There’s also no guarantee they’ll read your post.

If you want to ensure a Fongo employee reads your concerns, you’ll need to submit a ticket: https://support.fongo.com/hc/en-us/requests/new.

Re: can not make the calls to China Mainland, country code 8

PostPosted: 07/23/2019
by ctm
the problem still persists, reason "480".

Re: can not make the calls to China Mainland, country code 8

PostPosted: 07/23/2019
by ctm
called 3 times, connected the 3rd time, but only for about 10 seconds, then it was cut off.