Access to Grandstream HT-801 phone adapter

[Chrono]

Hi,

I ported my home phone number from a previous company to Fongo and recently got my Grandstream HT-801 from Fongo last week. I followed the instructions from an email they sent me and when I tried to type in the password which was 'admin' it did not work.

I emailed support and got a reply that customers do not have access to it. It's been over 4 days since their last reply with no solution.

How am I suppose to change my temporary number to my ported number if I can't even access my phone adapter?

I tried factory resetting it and the password is still invalid.

Thank you for reading this.

[Chrono]

Issue has been resolved!

Fongo has updated my credentials and I had to factory reset one last time.

Thank you