Fongo Community Forums

Hi,

How does one escalate delivery issues?

A subscription was made to Fongo.
An email was sent which stated that FedEX would be delivering the ATA adapter.
The adapter has not arrived.

A support ticket was opened, and the response stated that there is service
outage and it stated a restart was needed for the ATA device.

Since the device has not been delivered, how can this be done?

My number is being ported over to Fongo.
But without an ATA device, how can calls be made or received?

Send a Private Message to Fongo Support here and include the ticket ID you were given.
http://forum.fongo.com/ucp.php?i=pm&mode=compose&u=7852

Hopefully they will be able to help you.

Thank you for the recommendation

We called and left the support group a message.

We also replied to the original ticket and requested the issue be e Manager.

It is now just a waiting game to try to track where the adapter actually is.

Thanks again.