My home number and my ID have been stolen
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- Just Passing Thru
- Posts: 4
- Joined: 07/19/2020
- SIP Device Name: I don't know
- Firmware Version: I don't know
- ISP Name: 5G
- Computer OS: Windows 10
- Router: Rogers
My home number and my ID have been stolen
A service provider I contacted from my home phone has me informed me that someone was my number and name to accuse him of owing me $1000 and to pay that immediately.
So, not only that my home phone number and my name were stolen, but also the callers list and who knows what else. There is no information about data bridge on your site. Is it possible that that could have happened? Please advise ASAP. Thanks.
So, not only that my home phone number and my name were stolen, but also the callers list and who knows what else. There is no information about data bridge on your site. Is it possible that that could have happened? Please advise ASAP. Thanks.
- Liptonbrisk
- Technical Support
- Posts: 2789
- Joined: 04/26/2010
- SIP Device Name: Obihai 202/2182, Groundwire
- Firmware Version: various
- ISP Name: FTTH
- Computer OS: Windows 64 bit
- Router: Asuswrt-Merlin & others
Re: My home number and my ID have been stolen
Some VoIP service providers allow its users to spoof or fake any outbound phone number and Caller ID name they want, easily. Scam calls from spoofed numbers are common.
You might want to check your current and former email address(es) at https://haveibeenpwned.com/.
Many smartphone apps collect users’ information as well, including Truecaller, which I hate: https://www.truecaller.com/name-search. If someone with your contact information uses Truecaller, Truecaller has your contact information as well. Truecaller isn’t the only app that functions in that manner.
There’s plenty of sources for names, numbers, and addresses.
You might want to check your current and former email address(es) at https://haveibeenpwned.com/.
Many smartphone apps collect users’ information as well, including Truecaller, which I hate: https://www.truecaller.com/name-search. If someone with your contact information uses Truecaller, Truecaller has your contact information as well. Truecaller isn’t the only app that functions in that manner.
There’s plenty of sources for names, numbers, and addresses.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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- Just Passing Thru
- Posts: 4
- Joined: 07/19/2020
- SIP Device Name: I don't know
- Firmware Version: I don't know
- ISP Name: 5G
- Computer OS: Windows 10
- Router: Rogers
Re: My home number and my ID have been stolen
Thanks. I was under impression that before September 2020 all providers have to use additional security structure to protect data bridges and especcially spooking phone numbers and names. I still need to find our what can I do besides reporting it to Anti-Fraud agency.
- Liptonbrisk
- Technical Support
- Posts: 2789
- Joined: 04/26/2010
- SIP Device Name: Obihai 202/2182, Groundwire
- Firmware Version: various
- ISP Name: FTTH
- Computer OS: Windows 64 bit
- Router: Asuswrt-Merlin & others
Re: My home number and my ID have been stolen
VoIP is used worldwide. Rules in one country do not necessarily extend to all other countries. And even if all countries followed the same rules, some providers may risk breaking them without worrying too much.
People in Canada are still receiving scam calls from spoofed numbers. Often the scammers aren’t calling from Canada.
People in Canada are still receiving scam calls from spoofed numbers. Often the scammers aren’t calling from Canada.
In answer to your question, if banks can be hacked, it's likely that any online service has the potential to be hacked (some are more difficult than others), but I haven't heard anything about Fongo. So I doubt that's the source of your problem.Is it possible that that could have happened?
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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- Just Passing Thru
- Posts: 4
- Joined: 07/19/2020
- SIP Device Name: I don't know
- Firmware Version: I don't know
- ISP Name: 5G
- Computer OS: Windows 10
- Router: Rogers
Re: My home number and my ID have been stolen
I don't disagree that the phone was spooked. I wish I was more aware of that is happening via internet phone providers. The issues is that my phone and name are used to ask people for money and they have also taken entire caller list. The call was from Canada to Canadian business number that I previously dialed. I wish someone from Fongo would answer about the measures they are taking in Canada.
- Liptonbrisk
- Technical Support
- Posts: 2789
- Joined: 04/26/2010
- SIP Device Name: Obihai 202/2182, Groundwire
- Firmware Version: various
- ISP Name: FTTH
- Computer OS: Windows 64 bit
- Router: Asuswrt-Merlin & others
Re: My home number and my ID have been stolen
pasariija wrote: A service provider I contacted from my home phone has me informed me that someone was my number and name to accuse him of owing me $1000 and to pay that immediately.
If scammers can fake any outbound phone number they want, how can you be sure the call was from Canada?pasariija wrote:The call was from Canada
All I need is your name and phone number. If you've posted anywhere online, I may be able to associate your name and number with other details. Then I can pretend to be you and ask someone you have done business with before to send money to me. It's not that hard. People fall for scams from fake phone numbers all the time: https://www.vicnews.com/news/victoria-w ... ne-number/.
Anyway, if Fongo had been hacked, I would expect to be be getting tons of scam calls or complaints. I'm not.
If you want a Fongo employee to respond to you, you need to submit a ticket: https://support.fongo.com/hc/en-us/requests/new.
They are not obliged to read posts or respond on this forum.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at http://forum.fongo.com/viewforum.php?f=15.
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- Just Passing Thru
- Posts: 4
- Joined: 07/19/2020
- SIP Device Name: I don't know
- Firmware Version: I don't know
- ISP Name: 5G
- Computer OS: Windows 10
- Router: Rogers
Re: My home number and my ID have been stolen
Thank you. I did email Fongo and posted here as well as they said they monitor this forum.