I'm trying to login to my account in order to prepay some long distance. I does not recognize my email address or password.
I've even used the forgotten password link and it says my email address isn't valid. I don't have to state the obvious that it is valid and and correct.
Also because it's Sunday I can't call them. Any thoughts?
User login issue
-
FONGO_mike
- Site Moderator
- Posts: 1095
- Joined: 12/22/2011
- SIP Device Name: Grandstream 286/TG701
- ISP Name: www.worldline.ca
- Computer OS: Windows 7/ Windows XP/Windows Vista
- Router: TG784. 780, 585, 546.
- Smartphone Model: Bold 9900
- Location: Fibernetics Head Office
- Contact:
Re: User login issue
mbevins wrote:I'm trying to login to my account in order to prepay some long distance. I does not recognize my email address or password.
I've even used the forgotten password link and it says my email address isn't valid. I don't have to state the obvious that it is valid and and correct.
Also because it's Sunday I can't call them. Any thoughts?
Can you please PM me your email address (i do not need the password) and a link ot this thread? I can try and take a look at it for you.
L3 Escalation Support Specialist
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.