Status Page incorrect
Status Page incorrect
While its great to have a network status page showing that incoming calls are working. It is in fact NOT working as I just tested. Now what Fongo!!!? I'll send an email (again) to tech support as your Status thread says. Other than that????
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Bing Kol
- Active Poster
- Posts: 117
- Joined: 07/23/2010
- SIP Device Name: PAP2T
- Firmware Version: 5.1.6 (LS)
- ISP Name: CarryTel 25/10 DSL
- Router: pfSense i5-3470
- Location: GTA
Re: Status Page incorrect
It's 100 minutes past your post time and my 2 FPL lines are working. Are you still having the problem?
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FONGO_mike
- Site Moderator
- Posts: 1095
- Joined: 12/22/2011
- SIP Device Name: Grandstream 286/TG701
- ISP Name: www.worldline.ca
- Computer OS: Windows 7/ Windows XP/Windows Vista
- Router: TG784. 780, 585, 546.
- Smartphone Model: Bold 9900
- Location: Fibernetics Head Office
- Contact:
Re: Status Page incorrect
We have not had any outages today, can you describe the issue you are having?
L3 Escalation Support Specialist
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
Re: Status Page incorrect
This is nuts Fongo. I have only had a proper working phone the first maybe 5 days of service then all hell broke loose along with many other people. Around Christmas tech supported updated my firmware which worked for a whopping 3 days then back to not getting incoming calls. I tested the phone 5 minutes ago and it's still not ringing. Not going to voicemail either. Rings twice then a busy signal. I've sent you a PM as requested weeks ago and sent another email today to tech support as Fongo requested in the new Network Status announcement thread. I said I was patient but this is down right pathetic. So again I'll tell you that I'm not getting incoming calls. It's a plug and play device, followed the setup instructions as givin but something on your end must be wrong. I don't mind fiddling with settings and what not so if that's the case please PM me instructions.
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FONGO_mike
- Site Moderator
- Posts: 1095
- Joined: 12/22/2011
- SIP Device Name: Grandstream 286/TG701
- ISP Name: www.worldline.ca
- Computer OS: Windows 7/ Windows XP/Windows Vista
- Router: TG784. 780, 585, 546.
- Smartphone Model: Bold 9900
- Location: Fibernetics Head Office
- Contact:
Re: Status Page incorrect
buritto wrote:This is nuts Fongo. I have only had a proper working phone the first maybe 5 days of service then all hell broke loose along with many other people. Around Christmas tech supported updated my firmware which worked for a whopping 3 days then back to not getting incoming calls. I tested the phone 5 minutes ago and it's still not ringing. Not going to voicemail either. Rings twice then a busy signal. I've sent you a PM as requested weeks ago and sent another email today to tech support as Fongo requested in the new Network Status announcement thread. I said I was patient but this is down right pathetic. So again I'll tell you that I'm not getting incoming calls. It's a plug and play device, followed the setup instructions as givin but something on your end must be wrong. I don't mind fiddling with settings and what not so if that's the case please PM me instructions.
I believe from a posting in another thread, your issue has been resolved
L3 Escalation Support Specialist
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.