No incoming calls after ported number from Bell

Have a question or problem with your Fongo Home Phone service? This forum is the place to get help from both staff and fellow community members.
Visit The Fongo Home Phone Support Knowledge-base for more.
Post Reply
w3ss
Just Passing Thru
Posts: 3
Joined: 01/19/2013

No incoming calls after ported number from Bell

Post by w3ss »

When I try to call my fongo home phone (incoming) I get this message "this account number is not valid" (3 times) then it hangs up. I've contacted the sales/porting department since 1/28 (day of port) but have no responses.

Anyone know what the issue is? I'm using obi100 and have no issues making an outgoing call.
dutch
Just Passing Thru
Posts: 12
Joined: 01/25/2013
SIP Device Name: Grandstream HT701
Firmware Version: 1.0.0.18
ISP Name: Cable
Computer OS: Mac OS X 10.6.8
Router: DLink

Re: No incoming calls after ported number from Bell

Post by dutch »

Did you receive a Confirmation Email stating Porting process had been completed ?
w3ss
Just Passing Thru
Posts: 3
Joined: 01/19/2013

Re: No incoming calls after ported number from Bell

Post by w3ss »

Yes I received the confirmation email that it will be complete 1/28. Looks like its finally fixed. My phone rang today in the afternoon from Livehive system so they must have fixed the issue.
Post Reply