Time/date setting for VM--5 hours off

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DougL
Just Passing Thru
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Time/date setting for VM--5 hours off

Post by DougL »

Anybody know how fongo calculates time and date for voicemail? When I call in to pick up messages and press 4 to hear when a message was left, the fongo operator gives a time that is 5 hours later than it really was.

I'm in Toronto with a 647 area code. Also I subscribe to fongo home phone so they know where I live.

Can I change this from my end?
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lustucru
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Re: Time/date setting for VM--5 hours off

Post by lustucru »

Got the same problem since I purchased Fongo home service in 02/2012.

Really no idea what's causing that.
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seagame2001
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Re: Time/date setting for VM--5 hours off

Post by seagame2001 »

You can log in to your fongo ATA and change the time zone see if that help or not
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DougL
Just Passing Thru
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Re: Time/date setting for VM--5 hours off

Post by DougL »

Thanks @seagame that does sound logical. However I bought it preconfigured from fongo due to my lack of technical know-how, hoping everything would be plug & play. Really don't want to chance faffing it up when it's otherwise running so good. Appreciate your help though.
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FONGO_mike
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Re: Time/date setting for VM--5 hours off

Post by FONGO_mike »

DougL wrote:Anybody know how fongo calculates time and date for voicemail? When I call in to pick up messages and press 4 to hear when a message was left, the fongo operator gives a time that is 5 hours later than it really was.

I'm in Toronto with a 647 area code. Also I subscribe to fongo home phone so they know where I live.

Can I change this from my end?

this is a known issue that has been discussed in a number of other threads. Please use the search bar in the top right corner before creating a new thread.
L3 Escalation Support Specialist
Fibernetics
Please contact me for your FPL DSL issues. For phone issues, please open a support ticket by going here.
Never give out personal information or access to your computer to somebody you don't know, Fongo staff will never ask for your username or password.
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DougL
Just Passing Thru
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Re: Time/date setting for VM--5 hours off

Post by DougL »

Good idea Mike, I actually tried that ("time/date") and didn't find anything. What search term should I be using?
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yyzALEX
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Re: Time/date setting for VM--5 hours off

Post by yyzALEX »

I have experienced the same problem. The first vm if off by hours but subsequent messages the same day are fine.

I searched using voice, mail, time, lag and got 174 results which I didn't bother combing through as they brought up any recent posts about incoming voice mail instead of the service working properly.

The mods here think that 13 year olds are posting voip trouble messages and treating us accordingly.
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FONGO_steve
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Re: Time/date setting for VM--5 hours off

Post by FONGO_steve »

This bug in the voicemail system will be addressed in the upcoming maintenance that was just announced.
Steve
Fongo
Development Support Specialist.
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