HELP- "This account number is not valid" message

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Porting number

Postby yapp12 » 08/31/2020

Hi,
I opened of free fongo work account, I have a free generated number that fongo give us.

After, I have ported my phone number.

I received today, the email saying the port is finish, but when I call my phone number I have a message saying: THIS ACCOUNT NUMBER IS NOT VALID.

What to do ?
yapp12
Just Passing Thru
 
Posts: 2
Joined: 08/31/2020
SIP Device Name: Fongo Work Pro

HELP- "This account number is not valid" message

Postby yapp12 » 09/01/2020

Hi,
I opened of free fongo work account, I have a free generated number that fongo give us.

After, I have ported my phone number.

I received today, the email saying the port is finish, but when I call my phone number I have a message saying: THIS ACCOUNT NUMBER IS NOT VALID.

What to do ?
yapp12
Just Passing Thru
 
Posts: 2
Joined: 08/31/2020
SIP Device Name: Fongo Work Pro

Re: HELP- "This account number is not valid" message

Postby Liptonbrisk » 09/02/2020

Please do not crosspost your problem into other forums that are for
services you’re not using. Thank you.

You can submit a ticket here: https://support.fongo.com/hc/en-us/requests/new
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Liptonbrisk
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