Can't receive incoming calls

[lakerstrong]

Hi all, I am currently unable to receive calls. The person dialing my fongo number gets a automated message, "no input so far" eventually it just hangs up.

My fongo does not ring at all, please help thanks

[Fongo Support]

Hi all, I am currently unable to receive calls. The person dialing my fongo number gets a automated message, "no input so far" eventually it just hangs up.

My fongo does not ring at all, please help thanks

Hi,

Did you setup your receptionist as described below?

https://youtu.be/AxLFH_Cfrm0

Please try and let us know.

[lakerstrong]

hi, the ting is i was setting up the call forwarding however i decided i didnt need it so i changed all the caller options to "empty route" and saved. now i cant get any incoming calls anymore

[Fongo Support]

hi, the ting is i was setting up the call forwarding however i decided i didnt need it so i changed all the caller options to "empty route" and saved. now i cant get any incoming calls anymore

Hi,

You will need to setup receptionist otherwise it will not work. This is a requirement.

I don't believe you can setup just follow me with no receptionist.

Best regards,

[lakerstrong]

strange because initially without setting up receptionist, i was able to receive calls. ever since i messed with the receptionist feature, incoming calls no longer work

[FONGO_jeff]

strange because initially without setting up receptionist, i was able to receive calls. ever since i messed with the receptionist feature, incoming calls no longer work

Fongo Works is not intended to be a call forwarding service. Initially when you setup the account and do not configure the receptionist it will forward to the cell phone in which you signed up for (we will look at changing this), but once you set up your receptionist the service works as intended and you must record your receptionist greeting otherwise the caller will be presented with a blank receptionist greeting.

[lakerstrong]

ok well this isnt very user friendly i need to delete this account and sign up for a regular account however my email is now locked to this. i need to use that email for my new account please advise

[FONGO_jeff]

ok well this isnt very user friendly i need to delete this account and sign up for a regular account however my email is now locked to this. i need to use that email for my new account please advise

You could put in a support ticket to have your account deleted so that you could sign up again. Just an FYI though, account that have not completed the setup of their receptionist will be considered abandoned/incomplete and will be terminated at some point.