No one responding to email or answering the phone @ Fongo

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No one responding to email or answering the phone @ Fongo

Postby matthewjtrotter » 07/07/2020

I am trying to sign up for Pro but I am starting to think this may be a bad idea.

I have left numerous voicemails, emails, chat help, support tickets - everything possible to get someone to sell me a pro account as I need some SIP devices, and no one is responding. It's been weeks.

Does anyone know whats up? I would much prefer to support Fongo than one of the other Hosted PBX providers, but I am starting to question my efforts.

Thanks,
matthewjtrotter
One Hit Wonder
 
Posts: 1
Joined: 07/07/2020
ISP Name: Teksavvy

Re: No one responding to email or answering the phone @ Fong

Postby Liptonbrisk » 07/07/2020

I know they're taking longer to respond to tickets due to COVID-19, and they don't have support hours on weekends. It seems that you've tried every possible avenue to reach them. Perhaps you could also try twitter: https://twitter.com/Fongo_Mobile. Other than "degraded performance" listed at https://status.fongo.com/ for "support system", I don't have anything useful to add, sorry.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Liptonbrisk
Technical Support
 
Posts: 1457
Joined: 04/26/2010
SIP Device Name: OBi202
Firmware Version: 3.2.2 (Build:5921EX)
ISP Name: Cable
Computer OS: Windows 10 x64 Pro
Router: Asuswrt-Merlin

Re: No one responding to email or answering the phone @ Fong

Postby bridonca » 07/10/2020

I am having the same problem. I want to do is a number swap from Fongo services. Not getting anything. They were able to do a number port in though. Anything that involves getting paid gets dealt with I suppose.
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bridonca
Technical Support
 
Posts: 1167
Joined: 11/16/2009
SIP Device Name: Netgear WGR615V
Firmware Version: latest
ISP Name: Eastlink
Computer OS: XP


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