[Resolved] Only one way voice on FPL calls

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[Resolved] Only one way voice on FPL calls

Postby daveregmacdougall » 01/27/2020

Can't hear incoming calls. They can hear me fine. Calling others in Fla on Magic Jacks works fine, but cant make calls to Canada.Fongo mobile app works fine.
daveregmacdougall
Just Passing Thru
 
Posts: 4
Joined: 01/27/2020
SIP Device Name: SPA122
Firmware Version: 1.4.1SR5
ISP Name: Comcast
Computer OS: Windows 10
Router: Linksys

FPL not working since update

Postby daveregmacdougall » 01/27/2020

Have been using FPL for 5+ years with no issues. Have an ata at home and in our Florida winter residence. Great to have a local number for friends and family to call us when we are away. Worked flawlessly until recent upgrades to Fongo system. Hopefully bugs will be worked out soon. Have tried suggested changes and numerous reboots as per Forum. Strange that calls to Florida numbers work but not to Canada ?
daveregmacdougall
Just Passing Thru
 
Posts: 4
Joined: 01/27/2020
SIP Device Name: SPA122
Firmware Version: 1.4.1SR5
ISP Name: Comcast
Computer OS: Windows 10
Router: Linksys

Re: FPL not working since update

Postby Liptonbrisk » 01/27/2020

daveregmacdougall wrote: Strange that calls to Florida numbers work but not to Canada ?



1) What brand and model modem are you using?

2) What brand and model router are you using?

3) Who is the carrier for the phone numbers you're dialing? Fibernetics (Freephoneline, Fongo Mobile)? Bell? Rogers? Telus?

4) Are you trying to reach regular landlines and cellphones carriers in Canada, or are you trying to call VoIP numbers?


Until the "degraded performance" status clears from https://status.fongo.com/, I would be hesitant to try troubleshooting. That said, I do recommend following these steps carefully, step by step, especially 1-14 at the bottom of this post: http://forums.redflagdeals.com/anyone-h ... #p26234003. Avoid step 12 until the "degraded performance" status clears. Port forwarding is a security risk and should only be done when all else fails.

For reference, your FPL setup guide is found here: viewtopic.php?f=15&t=16340.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Liptonbrisk
Technical Support
 
Posts: 1334
Joined: 04/26/2010
SIP Device Name: OBi202
Firmware Version: 3.2.2 (Build:5921EX)
ISP Name: Cable
Computer OS: Windows 10 x64 Pro
Router: Asuswrt-Merlin

Re: Only one way voice on FPL calls

Postby daveregmacdougall » 01/28/2020

As stated everything worked fine before update. I was on voip3.freephoneline.ca but changed to voip and voip2 still only one way audio. Modem is an Arris Surfboard SB6141 and router is a Linksys E1200. Both have latest firmware upgrades and SIP ALG is turned off on router. Only calls working are Fongo app to FPL and FPL to other voip phones such as Magic Jack. Calls to landlines and cell numbers (Virgin mobile and Telus ) only have one way audio. ( they hear me but I can't hear them ) Also voicemail no longer works. Phone just rings and never goes to voicemail. I'm assuming people paying the $4.95 /month are having the same issues if we are all on the same platform or is this just their way of forcing us to pay ?
daveregmacdougall
Just Passing Thru
 
Posts: 4
Joined: 01/27/2020
SIP Device Name: SPA122
Firmware Version: 1.4.1SR5
ISP Name: Comcast
Computer OS: Windows 10
Router: Linksys

Re: Only one way voice on FPL calls

Postby Liptonbrisk » 01/28/2020

daveregmacdougall wrote:As stated everything worked fine before update.


A lot of people don't realize that NAT associations in routers can become corrupted without users doing anything, even if everything worked fine before.
However, the issue could be on FPL's end because I still see a "degraded performance" status at https://status.fongo.com/.


I was on voip3.freephoneline.ca


Please be advised that you can have your account suspended for using that server.
https://support.freephoneline.ca/hc/en- ... redentials
"Use of Fongo SIP Servers that are not listed in this document will result in your account being suspended."
If you're going to test using it, test briefly.


Modem is an Arris Surfboard SB6141 and router is a Linksys E1200. Both have latest firmware upgrades and SIP ALG is turned off on router.


Okay, please double check that in your E1200, under Administration-->Advanced features, that SIP ALG is, indeed, off.

Calls to landlines and cell numbers (Virgin mobile and Telus ) only have one way audio. ( they hear me but I can't hear them ) Also voicemail no longer works. Phone just rings and never goes to voicemail.


Voicemail bugs, as far as I can tell, are still being worked on.


1. Login to your router. Double check that in your E1200, under Administration-->Advanced features, that SIP ALG is, indeed, off.

2. Login to your SPA122

3. In your SPA122, Navigate to Voice-->Line 1 (or whatever you're using for FPL)-->SIP settings, change SIP Port to a random number between 30000 and 60000. Do this for security reasons. And doing this can also help to reset a corrupted NAT association between your router and ATA. This is not the source of your 1-way audio issue though.

4. In your SPA122, Navigate to the Voice-->SIP-->NAT Support Parameters, and make sure that the following settings are enabled:

a)Handle VIA received-->yes
b)Handle VIA rport-->yes
c)Substitute VIA Addr-->yes

Save settings.

Step 4 is extremely important since it helps to ensure RTP audio packets are being directed to your WAN IP address instead of somewhere completely useless, such as a LAN IP.

5. Navigate to Voice-->SIP-->SIP Timer Values (sec)-->Reg Retry Intvl should be 120 seconds
(This is just a failed registration retry timer that won't help with your problem, but that's what the setting should be for Freephoneline. It wasn't included in older setup guides for your ATA).

6. Use Proxyserver voip4.freephoneline.ca:6060
download/file.php?id=1742 (look at page 4 of the .pdf). It doesn't matter that you're not using a Rogers Hitron gateway; this server works for everyone.

7. A. Turn off both router and ATA. B. Turn on router. Wait for router to be fully up and transmitting data. C. Turn on ATA.

8. Test again.

I'm assuming people paying the $4.95 /month are having the same issues if we are all on the same platform or is this just their way of forcing us to pay ?


No to both questions. I'm not with Fongo Home Phone. I am a Freephoneline customer. I have access to multiple Freephoneline numbers, and I'm not experiencing any issue involving Freephoneline and Telus numbers in the Greater Toronto area. I'm doubtful that Fongo Home Phone customers would inherently be having problems (other than voicemail related issues) since I'm not having problems.

The only issue I'm currently experiencing is not receiving VMI (voicemail waiting indication/notification).
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Liptonbrisk
Technical Support
 
Posts: 1334
Joined: 04/26/2010
SIP Device Name: OBi202
Firmware Version: 3.2.2 (Build:5921EX)
ISP Name: Cable
Computer OS: Windows 10 x64 Pro
Router: Asuswrt-Merlin

Re: Only one way voice on FPL calls

Postby daveregmacdougall » 01/28/2020

Followed your instructions and everything seems to be working fine again. Was going to voicemail after one ring but logged on to my account and reselected 5 rings and re submitted, seems good now.Thanks very much for your help.
daveregmacdougall
Just Passing Thru
 
Posts: 4
Joined: 01/27/2020
SIP Device Name: SPA122
Firmware Version: 1.4.1SR5
ISP Name: Comcast
Computer OS: Windows 10
Router: Linksys

Re: Only one way voice on FPL calls

Postby Liptonbrisk » 01/28/2020

daveregmacdougall wrote:Thanks very much for your help.


I'm glad the service is working properly for you again.

Should the "degraded performance" status persist at https://status.fongo.com/, you may experience other issues until that status clears.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
User avatar
Liptonbrisk
Technical Support
 
Posts: 1334
Joined: 04/26/2010
SIP Device Name: OBi202
Firmware Version: 3.2.2 (Build:5921EX)
ISP Name: Cable
Computer OS: Windows 10 x64 Pro
Router: Asuswrt-Merlin


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