Service interrupt - "account not valid"

[Jeff]

Hello,

Starting from today, I can not make any calls, even 611. I got "This account number is not valid" message when I dialed out. Incoming calls still works so far.

I called the customer support number a couple of times, every time it put me on hold forever...

Please help fix this issue asap.

regards,

Jeff

P.S. my customer number is 90054.

[FONGO_kris]

By 611 I assume you mean the 611 gateway in your Asterisk box. (Asterisk PBX 1.6.0.22)

For the incoming calls "This account is not valid" would only occur if your number did not exist in our switch (which it does).

Paste your pbx setup here and see if some other users can debug it, as for myself and Steve - We're hands off when it comes to Asterisk and PBX Gateways.

[KAZ]

Hello Jeff,

Got the same problem. I can receive but not send. I get "this acount is not valid" too. There's some sort of "handshaking" with the credentials that's not occuring correctly between Asterisk and FPL's servers.

This is my setup. Hope we (and others) can help each other.

=====PARTIAL LISTINGS=====
(When I look at my FPL page, I'm registered.)

sip.conf===========

register => MY_NUMBER:PWD@voip.freephoneline.ca:5060/MY_NUMBER

[FPL]
type=peer
;auth=md5
defaultuser=MY_NUMBER
fromuser=MY_NUMBER
fromdomain=voip.freephoneline.ca
secret=PWD
host=voip.freephoneline.ca
port=5060
nat=yes
canreinvite=no
qualify=no
disallow=all
allow=ulaw
allow=alaw
dtmfmode=rfc2833
insecure=port,invite

[FPL-in]
type=peer
host=voip.freephoneline.ca
;context=FPL-in
canreinvite=no

extensions.conf===========

;[FPL-in]
exten => MY_NUMBER,1,Dial(SIP/101,50)
exten => MY_NUMBER,n,Goto(inMY_NUMBER-${DIALSTATUS},1)
exten => MY_NUMBER,n,Hangup
exten => inMY_NUMBER-BUSY,1,Hangup(17)
exten => inMY_NUMBER-CONGESTION,1,Hangup(3)
exten => inMY_NUMBER-CHANUNAVAIL,1,Hangup(3)
exten => inMY_NUMBER-NOANSWER,1,Hangup(16)
exten => _inMY_NUMBER-.,1,Hangup(16)

exten => _7.,1,SetCallerPres(allowed)
exten => _7.,1,Set(CALLERPRES()=allowed)
exten => _7.,n,Set(CALLERID(all)=ME <MY_NUMBER>)
exten => _7.,n,Dial(SIP/${EXTEN}@FPL,60)
;exten => _7.,n,Dial(IAX2/FPL:PWD@voip.freephoneline.ca/${EXTEN},60)
exten => _7.,n,Goto(out1-${DIALSTATUS},1)
exten => _7.,n,Hangup
exten => out1-BUSY,1,Hangup(17)
exten => out1-CONGESTION,1,Hangup(3)
exten => out1-CHANUNAVAIL,1,Hangup(3)
exten => out1-NOANSWER,1,Hangup(16)
exten => _out1-.,1,Hangup(16)
===================================================================
BTW, I got these config from www.unlimitel.ca, interestingly enough. They supply an Asterisk config generator. helped me a LOT!! Hint hint nugde nugde

[tbrummell]

FPL does not technically allow Asterisk servers. Most likely you have a default useragent of "Asterisk". Change the UA to something else, I use "LinksysPAP2" and it works just fine.