Me: I've downloaded the Fongo App for Android but I cannot login as I get an
error. Can you tell me what needs to be done in order to log in from the
app?
Support: Hi there, You can use the Fongo app- this is a Freephoneline account. Please use the Desktop app.
Me: Hi, telling me I can use it does not help... how do i use it please?
Support: Hi there, Since porting happened on a FPLm account, you can use the Desktop app. Please install the desktop app on your laptop or PC and let e know if there are any issues.
Anyone notice that I had already addressed his last answer in my very first email? I can use the desktop app just fine, it's the mobile app that does not work properly...
Me: Hi, could you stop being cryptic please? I paid money to use this service
and I insist that you answer me.
First you say "I can use it" when it's obvious you meant to say "I can't
use it" - then you say I have to use the desktop app and to let you know if
I have any troubles.... Ummm, I already told you that I have no problems
using the desktop app, the problem is with the mobile app.
Now, I already have a feeling you are going to come back with another
message that does not address my question so let me put it to you this way:
When I signed up for the service I read an article that you now have a
mobile app and that's why I paid to port my number over. Now, if you cannot
let me use both services, I feel you have mislead me and taken advantage of
me by falsely advertising that a mobile app was indeed available.
Do I contact the BBB or are you going to take the time to properly support
my request?
As per the screen capture I have attached, the very first news item under
Company News boasts about a mobile app and nowhere does it say you cannot
use it with your service.
Sounds like you took advantage of me by posting false information - shame
on you! The CRTC is going to hear about this for sure, not to mention the
competition bureau of Canada so they can investigate your false and
misleading claims.
The reply came back that they want a phone number and best time to call me so they can address this more directly apparently?!? Now be warned, you might go to see the news item I am talking about, however I strongly suspect it will be removed by the time you read this so as to save face. I have a screen capture if anyone wants to see it. I even doubt this post will see the light of day for more than a few hours until it's detected and removed...
I have no desire to talk to anyone at this point - had they not mislead me, I would of signed up directly for the Fongo service which is what I was doing initially until I discovered they had a desktop app. It's a no brainer, why would I sign up to use only a mobile app when I can have both right? Turns out the desktop app has issues and does not work so well and I should of just used the mobile app instead... Now, I have a phone number being held hostage and have no idea what I can do so as to not lose it since I've had it for over 15 years now and my fear is that it will go bye-bye.
</end rant>