Does Freephoneline offer "attended/blind transfer"?

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Does Freephoneline offer "attended/blind transfer"?

Postby sncbhle18 » 12/04/2014

I was wondering if the Freephoneline service offer an "ability" to transfer a call to another caller in progress? I already know that I can easily set up "conference calling" (or three-way calling) using *71 (using a residential phone service like Rogers, Bell, Telus, Cogeco, Videotron, etc.), but I wanted to know if there are any "secrets" to "relinquish" a call to another caller.

To make my claim easier to understand, here's the scenario (typically found on other telcos such as Rogers, Bell, Telus, Cogeco, Videotron, etc.) :
1) Caller #1 calls Caller #2.
2) Caller #1 tells Caller #2 that he/she want to speak to Caller #3.
3) Caller #1 presses "Flash" button on the phone and dials *71 (star seven one). Caller #1 then dials Caller #3.
4) Caller #3 answers to Caller #1. Caller #1 then presses the "Flash" button to enable three-way calling between Caller #1, Caller #2 and Caller #3.

The last bit is somewhat a bit confusing. I wanted to make sure that Caller #2 ONLY speaks to Caller #3 only. If I were to let go of the conversation (by simply hanging up), the three-way calling will end. Therefore, Caller #2 tries to dial Caller #3 in a separate session. I have been trying to "experiment" this using the Rogers Home Phone service that I use at home, but with limited success.

Anyways, I want to know if the Freephoneline/Fongo service (or any other VOIP service) offers a feature that allows me to relinquish a call to another "party" and that way, two parties can speak, without me handling the conversation.

I'm also hinting that I want to get a special device that allows me to transfer callers between telephone numbers, so that the different callers can only speak to themselves - without getting me involved (that telecom term that I discovered . Is there such a device out there (that will work with the Freephoneline/Fongo service) or is it simply "carrier specific"?
sncbhle18
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Re: Does Freephoneline offer "attended/blind transfer"?

Postby ckkatan » 12/04/2014

Hi,

I am not sure it will work or not. In some ATA's, there is an option to transfer a caller to another number all the time. I have not tested this option.
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Re: Does Freephoneline offer "attended/blind transfer"?

Postby aajamilkhan » 01/17/2015

The last bit is somewhat a bit confusing. I wanted to make sure that Caller #2 ONLY speaks to Caller #3 only. If I were to let go of the conversation (by simply hanging up), the three-way calling will end. Therefore, Caller #2 tries to dial Caller #3 in a separate session. I have been trying to "experiment" this using the Rogers Home Phone service that I use at home, but with limited success.
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Re: Does Freephoneline offer "attended/blind transfer"?

Postby Liptonbrisk » 02/04/2015

sncbhle18 wrote:I was wondering if the Freephoneline service offer an "ability" to transfer a call to another caller in progress?


Yes, but the feature is handled by the ATA. So you need an ATA that offers that feature.

but I wanted to know if there are any "secrets" to "relinquish" a call to another caller


Yes. Hang up (only if the ATA support the blind transfer feature)

http://www.obitalk.com/forum/index.php?topic=3039.0

Here is the procedure (as copied from RonR) with OBi ATAs:

- Have a call already in progress

- Press the FLASH button on your phone

- Wait for a new dialtone

- Dial *blindtransfer code

- Wait for a new dialtone

- Dial the number that the call is to be transferred to

- Wait for a confirmation tone

- Hang up the phone
Please do not send me emails. I do not work for nor represent Freephoneline or Fongo. Post all questions on the forums so that others may learn from responses or assist you. Thanks.
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