please bring back ability to turn voicemail off

Have a great idea? We'd love to hear it! Want to share the story of how Fongo is saving you money? This is the place to do it!

please bring back ability to turn voicemail off

Postby iiordanov » 10/11/2010

Hi,

Perhaps I am not finding the option and it's there, but I am no longer able to turn voicemail off for my freephoneline account from the preferences. Can you please tell me - was the option dropped? If so, is the procedure now to request via PM that my voicemail be turned off?

Thanks!
Iordan
iiordanov
Just Passing Thru
 
Posts: 18
Joined: 09/28/2009

Re: please bring back ability to turn voicemail off

Postby FONGO_steve » 10/11/2010

We actually never had this feature at all - there's a few reasons why.
We are considering this ability for the future, but will not know for certain if it will ever be an option or not.
Steve
Fongo
Development Support Specialist.
User avatar
FONGO_steve
Site Moderator
 
Posts: 2131
Joined: 07/16/2009
Location: Cambridge
SIP Device Name: Grandstream 286 & 701
ISP Name: Worldline.ca
Computer OS: Windows 7 Ultimate / Mac OS X
Router: TR1043ND w/ DD-WRT Mega
Smartphone Model: Galaxy S3
Android Version: 4.0.4

Re: please bring back ability to turn voicemail off

Postby laurent » 10/11/2010

Set your voicemail welcome message to "Don't leave a message!!!" :lol:

I think you can set the voicemail delay to 30 seconds, which discourages most people... after 4 or 5 rings, people don't wait much longer.
laurent
*Go-To Guy*
 
Posts: 532
Joined: 08/06/2010
SIP Device Name: Grandstream HT-502
Firmware Version: 1.0.1.63
ISP Name: DSL TekSavvy
Computer OS: OSX Snow Leopard
Router: Linksys WRT54GL w/tomato

Re: please bring back ability to turn voicemail off

Postby sl9280 » 10/11/2010

I guess (only personal guess), having the voicemail answer incoming call provide you convenience not missing message from important callers on one hand but it ensures all incoming calls will be "successful call" to FPL even you are not on-line or accept the call.

With this, FPL will be sure that they will have positive credit on the balance on calls between other carriers. More they get on positive, they will get paid by the carriers for net incoming calls.

If the calls are not terminated on voicemail and your callers hang up, they are not count to the "successful and complete calls" and FPL not likely to get these credits on record.

This is a win win situation, you won't miss important callers' messages and they collect credits from their competiting carriers.
sl9280
Quiet One
 
Posts: 39
Joined: 09/24/2010
SIP Device Name: Softphone
Firmware Version: 3.0.1
ISP Name: Shaw
Computer OS: Window XP

Re: please bring back ability to turn voicemail off

Postby FONGO_kris » 10/11/2010

sl9280 is correct; these 'successful and completed calls' generate what are called termination fees and usually apply to cross-network communication between carriers. In laymans terms, all carriers pay a sort of dues to terminate or cross over on another carriers network - This is an integral part of all telecom providers revenue but of course in our case integral in keeping the ongoing service free!
Kris
Logistics & International Purchasing | Fongo
Call us toll-free! 611 from your fongo phone or 1-855-836-3355
Please advise I will no longer be contributing to this forum for the time being. Please feel free to email me.
-----------------------------------------------------------------------------------------------------------------------------------------------
Samsung Galaxy S2 [GT-I9100] / 3.0.15-I9100XXLPH / Thebyani v3.2
User avatar
FONGO_kris
Site Moderator
 
Posts: 1937
Joined: 05/06/2009
Location: Cambridge, Ontario, Canada
SIP Device Name: Polycom 550 IP Phone
Firmware Version: 4.2.0.0310
ISP Name: Rogers Cable
Computer OS: Ubuntu 11.10
Router: Cisco E1200-N
Smartphone Model: Samsung Galaxy S2
Android Version: 4.0.3

Re: please bring back ability to turn voicemail off

Postby mahaos » 10/14/2010

Is it possible to increase the maximum delay until voicemail from 30 seconds to 45 seconds ? even if still keep your "by default" value to be 30 seconds ...

Thank you.
mahaos
Quiet One
 
Posts: 44
Joined: 09/28/2009

Re: please bring back ability to turn voicemail off

Postby curriegrad2004 » 10/17/2010

admin wrote:sl9280 is correct; these 'successful and completed calls' generate what are called termination fees and usually apply to cross-network communication between carriers. In laymans terms, all carriers pay a sort of dues to terminate or cross over on another carriers network - This is an integral part of all telecom providers revenue but of course in our case integral in keeping the ongoing service free!


I actually have a better solution to help keep this service free. As most may know, I run my own softswitch at home (which is FreeSwitch, by the way). As soon as the softswitch sees somebody calling my FPL number, it will automatically answer the call regardless if my Bria/X-Lite softphone is running on my computer. As soon as it answers, it should generate at least 30 seconds of revenue to this great FPL service. Also, I have other reasons to get my softswitch to automatically answer on ring...

Hint Hint, anybody wants mod_spandsp?
curriegrad2004
Active Poster
 
Posts: 68
Joined: 09/03/2010
Location: CYVR - Runway 26L
SIP Device Name: FreeSwitch SoftSwitch
Firmware Version: Latest Git
ISP Name: Telus HSI/Rogers 3G
Computer OS: Windows 7
Router: Netfilter with SIP ALG

Re: please bring back ability to turn voicemail off

Postby bfly » 10/21/2010

I guess it would be the same thing if people use voicemail functionality in their phone/cell phone - also generate answered call from the caller's point of view.

Is there any way to let the built-in voicemail in the phone to show there is message from FPL? I prefer this way or even better the phone's own voicemail system answers the call before FPL voicemail answers (even disabled). I guess 30 sec is not long enough for the phone to pick up any calls before FPL does.

I bought the configuration file and use ATA. Any input is appreciated.
bfly
Just Passing Thru
 
Posts: 14
Joined: 10/21/2010

Re: please bring back ability to turn voicemail off

Postby FONGO_steve » 10/22/2010

bfly wrote:Is there any way to let the built-in voicemail in the phone to show there is message from FPL?


Yep - this usually happens actually. We're just waiting on a bug to get fixed in the new system and this feature will be back in action!
Steve
Fongo
Development Support Specialist.
User avatar
FONGO_steve
Site Moderator
 
Posts: 2131
Joined: 07/16/2009
Location: Cambridge
SIP Device Name: Grandstream 286 & 701
ISP Name: Worldline.ca
Computer OS: Windows 7 Ultimate / Mac OS X
Router: TR1043ND w/ DD-WRT Mega
Smartphone Model: Galaxy S3
Android Version: 4.0.4

Re: please bring back ability to turn voicemail off

Postby bfly » 10/22/2010

Steve, did you mean it is for actual phone, not softphone? That would be cool. Thanks.
bfly
Just Passing Thru
 
Posts: 14
Joined: 10/21/2010

Re: please bring back ability to turn voicemail off

Postby FONGO_steve » 10/22/2010

bfly wrote:Steve, did you mean it is for actual phone, not softphone? That would be cool. Thanks.

Yep - if you're using an ATA with an actual phone it will normally display an indicator the same as if you get a new voicemail on a landline. Assuming both your device and phone support MWI (message waiting indicator).
Steve
Fongo
Development Support Specialist.
User avatar
FONGO_steve
Site Moderator
 
Posts: 2131
Joined: 07/16/2009
Location: Cambridge
SIP Device Name: Grandstream 286 & 701
ISP Name: Worldline.ca
Computer OS: Windows 7 Ultimate / Mac OS X
Router: TR1043ND w/ DD-WRT Mega
Smartphone Model: Galaxy S3
Android Version: 4.0.4

Re: please bring back ability to turn voicemail off

Postby bfly » 10/22/2010

Cool, will see how it works.

Steve, still a question here:

With an actual phone voicemail, if you get a call but don't know who is the caller, you may let it go to the voicemail, then listen who is at the other end, and if you want to talk to him/her, you can pick up the phone and start to talk. is it possible for FPL that way?

If not, still prefer to make FPL voicemail an option, so people can decide whether they want to use that or disable it and use their own actual phone voicemail. An actual phone voicemail is still advantageous, and hence FPL will be a real home phone service.

Thanks.
bfly
Just Passing Thru
 
Posts: 14
Joined: 10/21/2010

Re: please bring back ability to turn voicemail off

Postby FONGO_steve » 10/24/2010

bfly wrote:With an actual phone voicemail, if you get a call but don't know who is the caller, you may let it go to the voicemail, then listen who is at the other end, and if you want to talk to him/her, you can pick up the phone and start to talk. is it possible for FPL that way?

At present time, no, we aren't able to do anything like that. Once the call goes to voicemail it's in a different system on our end and communication with your ATA/softphone has then stopped.
Steve
Fongo
Development Support Specialist.
User avatar
FONGO_steve
Site Moderator
 
Posts: 2131
Joined: 07/16/2009
Location: Cambridge
SIP Device Name: Grandstream 286 & 701
ISP Name: Worldline.ca
Computer OS: Windows 7 Ultimate / Mac OS X
Router: TR1043ND w/ DD-WRT Mega
Smartphone Model: Galaxy S3
Android Version: 4.0.4

Re: please bring back ability to turn voicemail off

Postby kade.com@gmail.com » 02/06/2012

Hello FPL,

Please give us the option to

1. Turn off the VOICEMAIL on the ATA/Softphone. All cordless phones come with a VoiceMail answering system. I am having problems with catching half my messages on the delayed Blinking ATA and the other on my cordless home phone.

or

2. Give us the option to set the Ringer Count to more than 5 on the softphone settings to bypass the voicemail ourselves.

Thanks - :) Happy FPL Customer!
kade.com@gmail.com
One Hit Wonder
 
Posts: 1
Joined: 02/06/2012
SIP Device Name: ATA FPL Adapter
ISP Name: Teksavvy
Computer OS: XP
Router: Netgear


Return to Suggestions & Feedback

Who is online

Users browsing this forum: No registered users and 2 guests

cron