How about adding pay per incident support for FPL?
Its very discouraging when you call the Fongo&FPL support number and at the voice prompts you indicate that you are a FPL customer that you are directed to the forms here and your call is promptly disconnected. This is especially true when the issue is on the provider's end and not the home users side.
In the event that the issue is server side, a refund could be issued or the fee waived. If the issue is found to be on the home user side then a fee could be charged. This may help FPL customers have more confidence in the service. It would be an improvement over the zero support policy I've experienced in my call encounters to date with calling FPL for such.