One way voice

[Sja]

Hello,

I'm a new user of FPL. The other side of the phone line can hear me well but i cant hear them. I am behind a rogers cable modem/router. I have forwarded the required ports to the linksys ata rt31p2 with no luck. I have also configured the ata to be in dmz. That did not help either. I suspected since my ata device was 6 years old perhaps it was defective, so i replaced it with a borrowed pap2. Still have the same issue. Also note i have another voip service on line 1 of rt31p2 that works with no issues. Any ideas what i might be missing.

Thanks

[yelof]

I have the exact same problem with the desktop application, could you help, please

[yelof]

forgot to tell you my router is NETGEAR WGR615V

[Sja]

I just solved my issue by changing the server from voip.freephoneline.ca to voip2.freephoneline.ca.

I don't have an explanation why this change helped. But this leads me to believe the root cause of the issue is not at my end.

[nickolas.chen]

I am having exact same issue.

By the way, I have noticed, you can all FPL numbers perfectly with two way voice.

[Fongo Support]

I am having exact same issue.

By the way, I have noticed, you can all FPL numbers perfectly with two way voice.

Hi there,

I think you posted inn the wrong thread, your issue is with the ATA, these users here have an issue with the desktop app.

Thanks,

[Sja]

I'm using an ATA. Have not tried a softphone yet.

[Ben]

Hello,

I'm a new user of FPL. The other side of the phone line can hear me well but i cant hear them. I am behind a rogers cable modem/router. I have forwarded the required ports to the linksys ata rt31p2 with no luck. I have also configured the ata to be in dmz. That did not help either. I suspected since my ata device was 6 years old perhaps it was defective, so i replaced it with a borrowed pap2. Still have the same issue. Also note i have another voip service on line 1 of rt31p2 that works with no issues. Any ideas what i might be missing.

Thanks

I have exactly same problem with yours, have you fixed it?

[Sja]

Hello,

I'm a new user of FPL. The other side of the phone line can hear me well but i cant hear them. I am behind a rogers cable modem/router. I have forwarded the required ports to the linksys ata rt31p2 with no luck. I have also configured the ata to be in dmz. That did not help either. I suspected since my ata device was 6 years old perhaps it was defective, so i replaced it with a borrowed pap2. Still have the same issue. Also note i have another voip service on line 1 of rt31p2 that works with no issues. Any ideas what i might be missing.

Thanks

I have exactly same problem with yours, have you fixed it?

Yes. See my response in the 4th msg from the top

[Sja]

Few of my friends moved to FPL recently. All of them had the same issue which was resolved once they configured voip2.freephoneline.ca to be the proxy. I think FPL support needs to look into this issue. There is something fishy about voip.freephoneline.ca.

[Fongo Support]

Few of my friends moved to FPL recently. All of them had the same issue which was resolved once they configured voip2.freephoneline.ca to be the proxy. I think FPL support needs to look into this issue. There is something fishy about voip.freephoneline.ca.

Hi there,

I don`t think you have "resolved" the issue.

The ATA is still miss configured.

I have assisted a few users with this issue and they all had config problems.

In order to have this fixed permanently, you have to either send me a PM with your account# either open a support ticket by emailing at support@fongo.com.

I would prefer if you open a ticket, but it's up to you.

Thanks,