Random no ring tone when making a new call

[FrAgZ]

Hi,

I have a GrandStream HT-502 with the latest firmware.

Right now my cable modem is connected directly in the WAN of the GrandStream and I have configured the FXS PORT1 with the right infos I think or maybe not

The issue is simple. Randomly when we make a call we sometimes not hear any "ring tone" but the call is working when the other person take the call. I can hear and he can hear me well.

Any idea how to fix this random issue ?

Thanks !

[Maxwell Smart]

I get this exact problem too....

[talha746]

Same problem, but when the person on the other end picks up the phone, i can hear them. The first 5-10 seconds they talk i cannot hear them but after that it works good. No ring tone is a major issue. Anyone know how to solve it? I have pap2t

[FrAgZ]

Hi guys ! Good to know i'm not alone ! And yeah sometimes there's a small delay me too when the other end picks up the phone like you talha746...

These days it happen more often I don't know why...

Any Fongo tech can help us ?

Thanks !

[talha746]

any updates or any support?

[Fongo Support]

any updates or any support?

Hi there,

Please ensure that ATA is configured correctly. The user who reported this had this resolved by adjusting the settings on his ATA HT502.

Can you please verify your settings- that will resolve the issue.

If you require additional assistance, please send me or to any moderators a PM.

Thanks,