Cannot receive incoming calls after porting phone number

[Libo]

I have received the porting complete email. With the desktop app, I can make outgoing calls. But when I call the ported number, I will hear ringtones once followed by "The account number is not valid". I suspect the service side configuration is not set up properly. Any one can help me out?

[Fongo Support]

I have received the porting complete email. With the desktop app, I can make outgoing calls. But when I call the ported number, I will hear ringtones once followed by "The account number is not valid". I suspect the service side configuration is not set up properly. Any one can help me out?

Hi there,

You might have the temp number under Follow me settings . So when you try to call your ported number, it will try to fwd to your previous temp number that doesn't exist anymore.

Please check this.

Thanks,

[Libo]

Thanks for your help. It is caused by Follow me setting. After disabling it. the issue is gone.