Problems using FPL with Rogers Internet

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BillFPL
Just Passing Thru
Posts: 3
Joined: 04/05/2014
SIP Device Name: Grandstream HT701
Firmware Version: 1.0.5.8
ISP Name: Bell
Computer OS: Windows 7
Router: 2Wire
Location: Mississauga, Ontario

Problems using FPL with Rogers Internet

Post by BillFPL »

I was using FPL with Bell DSL Internet and it seemed to have been working fine. I am now using it with Rogers Cable Internet and all sorts of problems are occurring like choppy calls, disconnections. Has anyone had similar problems using FPL with Rogers Internet and found a resolution?
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Jake
Technical Support
Posts: 2825
Joined: 10/18/2009

Re: Problems using FPL with Rogers Internet

Post by Jake »

There is a special server some Rogers customers should use. See this link http://support.freephoneline.ca/entries ... redentials
BillFPL
Just Passing Thru
Posts: 3
Joined: 04/05/2014
SIP Device Name: Grandstream HT701
Firmware Version: 1.0.5.8
ISP Name: Bell
Computer OS: Windows 7
Router: 2Wire
Location: Mississauga, Ontario

Re: Problems using FPL with Rogers Internet

Post by BillFPL »

I am using the older Rogers Internet modem but I will give this a try.
Jake wrote:There is a special server some Rogers customers should use. See this link http://support.freephoneline.ca/entries ... redentials
BillFPL
Just Passing Thru
Posts: 3
Joined: 04/05/2014
SIP Device Name: Grandstream HT701
Firmware Version: 1.0.5.8
ISP Name: Bell
Computer OS: Windows 7
Router: 2Wire
Location: Mississauga, Ontario

Re: Problems using FPL with Rogers Internet

Post by BillFPL »

By the way, which ports should I open in the Rogers Internet modem?
Jake wrote:There is a special server some Rogers customers should use. See this link http://support.freephoneline.ca/entries ... redentials
kyh0729
One Hit Wonder
Posts: 1
Joined: 11/12/2011
SIP Device Name: linksys pap2t na
Firmware Version: 3.
ISP Name: rogerscable
Computer OS: win7
Router: smc

Re: Problems using FPL with Rogers Internet

Post by kyh0729 »

I had as same as you have, but I solved it and use this service well. there are two options; as you know your Rogers modem/router, you should set up the port forward. It is very simple way that first, research as the port forwarding in Google search and set up. the last one is very simple, as you have any router in your house, you should plug it in your Rogers one with bridge mode.
good luck
adamm
Quiet One
Posts: 46
Joined: 01/15/2010
SIP Device Name: Linksys SPA2102
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ISP Name: Teksavvy Solutions Inc.
Computer OS: Win7
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Smartphone Model: iPhone 4
iOS Version: 7.0.4

Re: Problems using FPL with Rogers Internet

Post by adamm »

do you do a lot of downloading on the internet?
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