I need help. FPL site says it can't port my number but...

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I need help. FPL site says it can't port my number but...

Postby Darkmatter » 09/19/2017

I need help. FPL site says it can't port my number but in 2 separate tickets I submitted I was told that it COULD be ported. If this needs to be done manually who do I PM? I don't exactly want to post my phone number on a public forum. :)

Thanks
Darkmatter
Quiet One
 
Posts: 25
Joined: 09/13/2017
SIP Device Name: Obi202 (on order)
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ISP Name: Eastlink currently. Probably change
Computer OS: Windows 10 Pro 64
Router: asus rt-n53

Re: I need help. FPL site says it can't port my number but..

Postby Liptonbrisk » 09/19/2017

As a general rule, people on forums (including moderators), other than official Fongo Support, can't help you with anything regarding account, billing, or porting inquiries.
You must submit a ticket: https://support.fongo.com/hc/en-us/requests/new. Choose "porting inquiry" for the final issue type. Provide the previous ticket numbers in your inquiry.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Liptonbrisk
Technical Support
 
Posts: 2763
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SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others

Re: I need help. FPL site says it can't port my number but..

Postby Darkmatter » 09/19/2017

Just out of curiosity, can my current phone provider hold my number hostage?
Darkmatter
Quiet One
 
Posts: 25
Joined: 09/13/2017
SIP Device Name: Obi202 (on order)
Firmware Version: Unknown
ISP Name: Eastlink currently. Probably change
Computer OS: Windows 10 Pro 64
Router: asus rt-n53

Re: I need help. FPL site says it can't port my number but..

Postby Liptonbrisk » 09/19/2017

Darkmatter wrote:Just out of curiosity, can my current phone provider hold my number hostage?


Instead of pretending I know what I'm talking about, I'm just going to say I'm not sure.
I did find this: http://crtc.gc.ca/eng/phone/mobile/num.htm.

I would contact both the CRTC and CCTS and ask.

http://crtc.gc.ca/eng/contact/#home_pho ... ce_service (scroll down for contact options)

https://www.ccts-cprst.ca/sidebar_block/contact-us/
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
User avatar
Liptonbrisk
Technical Support
 
Posts: 2763
Joined: 04/26/2010
SIP Device Name: Obihai 202/2182, Groundwire
Firmware Version: various
ISP Name: FTTH
Computer OS: Windows 64 bit
Router: Asuswrt-Merlin & others

Re: I need help. FPL site says it can't port my number but..

Postby Darkmatter » 09/20/2017

Ok customer support is porting manually and I just got off the phone with them to pay for it since you can't pay online for a number that the website says can't be ported. :)
Darkmatter
Quiet One
 
Posts: 25
Joined: 09/13/2017
SIP Device Name: Obi202 (on order)
Firmware Version: Unknown
ISP Name: Eastlink currently. Probably change
Computer OS: Windows 10 Pro 64
Router: asus rt-n53


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