Switched my mobile number to Fizz, can't call it from FPL

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Switched my mobile number to Fizz, can't call it from FPL

Postby wasolk » 12/02/2018

Hi!

I recently switched my mobile service to Fizz (a new mobile service in Quebec)... But, I can't call from my FPL number to my mobile (a message says that the number is not in service). I can call my mobile from any other service (Bell, Videotron and Telus)...

I can use my cell phone to call my FPL number, no problem...

Is there something I can do to fix the problem?

Thanks!
wasolk
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Posts: 10
Joined: 12/22/2010

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Re: Switched my mobile number to Fizz, can't call it from FP

Postby Liptonbrisk » 12/02/2018

wasolk wrote:Hi!

I recently switched my mobile service to Fizz (a new mobile service in Quebec)... But, I can't call from my FPL number to my mobile (a message says that the number is not in service). I can call my mobile from any other service (Bell, Videotron and Telus)...

I can use my cell phone to call my FPL number, no problem...

Is there something I can do to fix the problem?

Thanks!



I'd give it until Monday evening for carriers to update information. I find Fibernetics, FPL's parent company, takes a little longer to get updated carrier/porting information. If it still doesn't work by Monday evening or Tuesday, submit a ticket: https://support.fongo.com/hc/en-us/requests/new. Provide them with your full Fizz phone number. Select VoIP Unlock Inquiry-->"my account inquiry" for the issue type.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Liptonbrisk
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Re: Switched my mobile number to Fizz, can't call it from FP

Postby wasolk » 12/05/2018

You were right! Monday, during the day, I was able to make calls to my cell phone from FPL.

Thanks!
wasolk
Just Passing Thru
 
Posts: 10
Joined: 12/22/2010

Re: Switched my mobile number to Fizz, can't call it from FP

Postby Liptonbrisk » 12/06/2018

Thank you very much for taking the time to report back.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
User avatar
Liptonbrisk
Technical Support
 
Posts: 787
Joined: 04/26/2010
SIP Device Name: OBi202
Firmware Version: 3.2.2 (Build:5921EX)
ISP Name: Cable
Computer OS: Windows 10 x64 Pro
Router: Asuswrt-Merlin


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