not receiving proper DTMF tones

Have a question or problem with your Fongo application? This forum is the place to get help from both staff and fellow community members.
Fongo recommends Fongo Home Phone for a fully supported Home Phone system for only $4.95/mo

calls coming in from PSTN numbers , IVR not working

Postby rasco » 06/20/2019

Hi guys,
i am using my number with elastix pbx with IVR menu for 2 weeks it stoped working.

all calls coming from PSTN number when someone press option 1 option 2 calls won't direct to destination.


if i call from another VOIP NUMBER it works fine.


i had set my incoming sip to : dtmfmode=auto i also tried dtmfmode=rfc2833 this still does not work

i though maybe it was my router but it as nothing to do with this.

can anyone help me?
rasco
Just Passing Thru
 
Posts: 10
Joined: 02/23/2013
SIP Device Name: Desktop App Freephoneline
Firmware Version: 3.0.3.0
ISP Name: bell dsl
Computer OS: windows 7
Router: Linksys

not receiving proper DTMF tones

Postby rasco » 06/21/2019

Hi guys
i use my numbre in my elastix with 2 options press 1 or press 2
people calling me from a nomal pstn LIne (Land Line or Cell ) it don't work when they press option 1 or 2.

my truck is using dtmfmode=auto i also tried dtmfmode=rfc2833 Same problem

i contact my internet provider maybe they where having issues but all is good on there side.
i had put my elastix to my friends bell internet and still get same issue.
rasco
Just Passing Thru
 
Posts: 10
Joined: 02/23/2013
SIP Device Name: Desktop App Freephoneline
Firmware Version: 3.0.3.0
ISP Name: bell dsl
Computer OS: windows 7
Router: Linksys

Re: not receiving proper DTMF tones

Postby Liptonbrisk » 06/22/2019

Please don't crosspost in multiple discussion areas about the same issue. Troubleshooting in multiple threads about the exact same issue becomes confusing. Thank you for your future consideration.

I have never used elastix. However, I note they have their own forums: https://www.elastix.org/community/. I would try asking there to see if anyone has suggestions for you (do a forum search there for DTMF).

I would also try using Inband for dtmfmode if that option is available, and I would also ensure I'm using the G.711u codec only.

You might also ask on their forums what the setting is for adjusting incoming volume level (try raising it slightly to see if that has any effect).

Otherwise, I have no further ideas.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
User avatar
Liptonbrisk
Technical Support
 
Posts: 991
Joined: 04/26/2010
SIP Device Name: OBi202
Firmware Version: 3.2.2 (Build:5921EX)
ISP Name: Cable
Computer OS: Windows 10 x64 Pro
Router: Asuswrt-Merlin

Where to get Help

Postby rasco » 06/28/2019

Does anyone know what number to call for techsupport concerning a voip key number.

I am having issue with 2 numbers that won't accept DTMF tones and is really from freephoneline the problem

does anyone know who should i contact or send them a email to corect this isssue.


thanks in advance
rasco
Just Passing Thru
 
Posts: 10
Joined: 02/23/2013
SIP Device Name: Desktop App Freephoneline
Firmware Version: 3.0.3.0
ISP Name: bell dsl
Computer OS: windows 7
Router: Linksys

Re: Where to get Help

Postby Liptonbrisk » 06/28/2019

rasco wrote:Does anyone know what number to call for techsupport concerning a voip key number.


There is no number available, officially, to call for free tech support for Freephoneline users. There's only pay per incident tech support for Freephoneline available, and you would need to submit a ticket first to arrange something: https://support.fongo.com/hc/en-us/requests/new. If you can prove the problem is with Freephoneline, as opposed to being an issue on your end, your fee will be refunded: https://support.freephoneline.ca/hc/en- ... al-Support.

Otherwise, there is no technical support available for Freephoneline users: visit https://support.freephoneline.ca/hc/en-us.

"PLEASE NOTE that we do not provide technical support or troubleshooting for Freephoneline VoIP Unlock Key issues. You can view the general VoIP Unlock Key settings here: http://support.freephoneline.ca/entries ... redentials. You can find setup guides for most ATAs here: viewforum.php?f=15. If all else fails, we also offer pay per incident support; click here for details: http://support.freephoneline.ca/entries ... al-Support.

Fongo Mobile and Fongo Home Phone customers get access to free technical support but not Freephoneline users.

I am having issue with 2 numbers that won't accept DTMF tones and is really from freephoneline the problem


I have no issues getting DTMF recognized with any of my Freephoneline numbers using ATAs or Groundwire, which is a SIP app. Obihai's Auto Attendant also works fine with incoming DTMF key presses on all of my FPL numbers involving calls from cellphones or landlines to my FPL numbers (my FPL lines work fine for incoming DTMF).

You can test outgoing DTMF at http://thetestcall.blogspot.ca/. You can call either the 416 or 250 numbers for free. Dial #. And then choose one of the options from 1 to 9. There’s a free echo test, DTMF test (check to make sure all your touchtone keys are recognized), Caller ID readback, etc. I have no issues getting DTMF recognized with bank phone systems either.

Note that when DTMFmode is set to Inband, DTMF will not work with FPL's voicemail system.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
User avatar
Liptonbrisk
Technical Support
 
Posts: 991
Joined: 04/26/2010
SIP Device Name: OBi202
Firmware Version: 3.2.2 (Build:5921EX)
ISP Name: Cable
Computer OS: Windows 10 x64 Pro
Router: Asuswrt-Merlin


Return to Community Support

Who is online

Users browsing this forum: No registered users and 2 guests

cron