[Resolved] voicemail phone messages

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[Resolved] voicemail phone messages

Postby tonyp1960 » 11/21/2020

voicemail,, says its full, no more messages allowed, but no stored messages saved,will not allow a message to be entered...thx
tonyp1960
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Re: voicemail phone messages

Postby Liptonbrisk » 11/22/2020

1. Login at https://www.freephoneline.ca/mailbox to ensure you don't have voicemail. I do not advise deleting voicemail here unless you have no other choice.

2. Login at https://www.freephoneline.ca/voicemailSettings

a) Change Rings before voicemail to something different (4 or 5, perhaps).

b) Click update.

c) Try leaving voicemail now (provided you don't have voicemail listed in step 1).


If the problem persists, submit a ticket and ask to have your voicemail account checked: http://support.fongo.com/anonymous_requests/new
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Re: voicemail phone messages

Postby tonyp1960 » 11/25/2020

hi thx for reply,,,,no voicemail saved erased all of them,,, changed rings back to 4,, which i recall, i did change to 2,about a week ago or so,,,,,same issue not allowed to leave a voicemail,,,,any other ideas thx again
tonyp1960
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Posts: 6
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Computer OS: windows 8

Re: voicemail phone messages

Postby Liptonbrisk » 11/25/2020

tonyp1960 wrote:any other ideas


Yes. Submit a ticket.

Liptonbrisk wrote:

If the problem persists, submit a ticket and ask to have your voicemail account checked: http://support.fongo.com/anonymous_requests/new


Also, if you have Follow Me enabled, disable it. Then try calling your FPL number and leaving a message. It's possible another number's voicemail box is full that's in your Follow Me list.
If that Follow Me number is picking up instead due to the number of rings triggering the other VM system first before FPL's VM system, then that would be the cause.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Re: voicemail phone messages

Postby tonyp1960 » 11/26/2020

ok thx sent in ticket.......
tonyp1960
Just Passing Thru
 
Posts: 6
Joined: 11/21/2020
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Computer OS: windows 8

Re: voicemail phone messages

Postby Liptonbrisk » 11/26/2020

Liptonbrisk wrote:


Also, if you have Follow Me enabled, disable it. Then try calling your FPL number and leaving a message. It's possible another number's voicemail box is full that's in your Follow Me list.
If that Follow Me number is picking up instead due to the number of rings triggering the other VM system first before FPL's VM system, then that would be the cause.


Do you have Follow Me enabled? Login at https://www.freephoneline.ca/followMeSettings
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Liptonbrisk
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Re: voicemail phone messages

Postby tonyp1960 » 11/26/2020

disabled,,,,,,,,,,,just got this back.............
Fongo Support (Fongo Support)

Nov 26, 2020, 9:29 AM EST

We have received your FreePhoneLine support request.
Please note that we do not provide free support for FreePhoneLine , but there is an active community that provides support to fellow FreePhoneLine users for all matters from the desktop app to configuring your own ATA with the VoIP unlock key. You can check it out by visiting http://fongo.help/fpl
We do have pay-per-incident support for FreePhoneLine , find out more by visiting http://fongo.help/fplppi
If you would like our supported home phone please visit http://www.fongo.com/home-phone or call 1-855-553-6646 x 309 to talk to a sales representative.
tonyp1960
Just Passing Thru
 
Posts: 6
Joined: 11/21/2020
SIP Device Name: ht 502
Computer OS: windows 8

Re: voicemail phone messages

Postby Liptonbrisk » 11/26/2020

That’s an automated response. You are not responsible for issues that are not on your end.
Your ticket is still open until you receive an email stating that it’s been closed.

I forgot to mention that when you submit the ticket, choose “my account inquiry” for the final issue type.
You’re asking them to check your account for a voicemail issue.
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Liptonbrisk
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Router: Asuswrt-Merlin

Re: voicemail phone messages

Postby tonyp1960 » 11/26/2020

ok thx resent it...
tonyp1960
Just Passing Thru
 
Posts: 6
Joined: 11/21/2020
SIP Device Name: ht 502
Computer OS: windows 8

Re: voicemail phone messages

Postby tonyp1960 » 12/01/2020

not sure what happened, resent my ticket in today, now voicemail works, thx for your help.
tonyp1960
Just Passing Thru
 
Posts: 6
Joined: 11/21/2020
SIP Device Name: ht 502
Computer OS: windows 8

Re: voicemail phone messages

Postby Liptonbrisk » 12/04/2020

Voicemail services have a "degraded performance" status at the moment based on https://status.fongo.com/.
"Identified - Voicemail Services - Mailbox Full Error
Identified - For some users, the calling party is unable to leave a voice message because their mailbox is full for Fongo Mobile, Fongo Home Phone, Fongo Works, or FreePhoneLine. We are currently working on this issue and we will provide an update as soon as possible.
Nov 25, 2020 - 14:39 (EST)"
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
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Liptonbrisk
Technical Support
 
Posts: 1622
Joined: 04/26/2010
SIP Device Name: OBi202
Firmware Version: 3.2.2 (Build:5921EX)
ISP Name: Cable
Computer OS: Windows 10 x64 Pro
Router: Asuswrt-Merlin

Re: voicemail phone messages

Postby Liptonbrisk » 12/04/2020

tonyp1960 wrote:not sure what happened, resent my ticket in today, now voicemail works, thx for your help.



Thanks for letting me know!
Please do not send me emails; I do not work for nor represent Freephoneline or Fongo. Post questions on the forums so that others may learn from responses or assist you. Thank you. If you have an issue with your account or have a billing issue, submit a ticket here: https://support.fongo.com/hc/en-us/requests/new. Visit http://status.fongo.com/ to check FPL/Fongo service status. Freephoneline setup guides can be found at viewforum.php?f=15.
User avatar
Liptonbrisk
Technical Support
 
Posts: 1622
Joined: 04/26/2010
SIP Device Name: OBi202
Firmware Version: 3.2.2 (Build:5921EX)
ISP Name: Cable
Computer OS: Windows 10 x64 Pro
Router: Asuswrt-Merlin


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