Outage Status

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pitcritter
Active Poster
Posts: 54
Joined: 08/09/2010
SIP Device Name: Obi100/Obi110
ISP Name: eBox DSL
Computer OS: Win7 Ultimate x64
Router: Buffalo N300 w/ DD-WRT
Location: Niagara Falls ON/NY

Outage Status

Post by pitcritter »

Are we currently down on FPL?

On incoming calls, I get a ring, then no audio either way. On outgoing, I get silence, then :The number you dialed 905-xxx-xxxx has not received a response from the service provider"

Nothing has change on my end. My Obi shows "Registered (server=208.65.240.44:5060; expire in 931s)"
pitcritter
Active Poster
Posts: 54
Joined: 08/09/2010
SIP Device Name: Obi100/Obi110
ISP Name: eBox DSL
Computer OS: Win7 Ultimate x64
Router: Buffalo N300 w/ DD-WRT
Location: Niagara Falls ON/NY

Re: Outage Status

Post by pitcritter »

Update: Now a few minutes later I get "Register Failed: 401 Unauthorized (server=208.65.240.44:5060; retrying)"
Is this something on my end or FPLs?
pitcritter
Active Poster
Posts: 54
Joined: 08/09/2010
SIP Device Name: Obi100/Obi110
ISP Name: eBox DSL
Computer OS: Win7 Ultimate x64
Router: Buffalo N300 w/ DD-WRT
Location: Niagara Falls ON/NY

Re: Outage Status

Post by pitcritter »

A minute later "Register Failed: No Response From Server (server=208.65.240.44:5060; retry in 34s)"

Looks to me like FPL...at least I hope it is.
User avatar
Jake
Technical Support
Posts: 2837
Joined: 10/18/2009

Re: Outage Status

Post by Jake »

This sounds like the server is blocking you, probably because one of your timers is set too short.

I can't really help with setting up an Obi, but there is a good guide in the help section and I was told the other day that the online setup thing you can do with Obi is very simple now.

I would factory reset the ATA and then set it up from scratch, using the online thing is possible as I believe it will make sure all the settings are right.

Failing that, open a support ticket and pm the ticket # to fongo support (see sig for links). They can see a lot more about how your account is set up than we could ever guess at.

Let us know how you get on.
pitcritter
Active Poster
Posts: 54
Joined: 08/09/2010
SIP Device Name: Obi100/Obi110
ISP Name: eBox DSL
Computer OS: Win7 Ultimate x64
Router: Buffalo N300 w/ DD-WRT
Location: Niagara Falls ON/NY

Re: Outage Status

Post by pitcritter »

I can't see there being anything wrong with my setup. It's been working 100% for months. I've made no changes.

I wanted to see if I was alone in having these issues. It looks like I was.Could be an ISP thing maybe...

One way or another, 8 hours later I'm up and running with no changes. We'll see how it lasts.