can't hear other side voice when make call or receive call

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I can hear people just fine. They Cannot hear ME

Postby FongoUser007 » 09/25/2013

Hello Everyone,

I've had months of issues with my Fongo ATA device.
When people call I can hear them crystal clear! But on their end they say I'm breaking up, every word I speak never gets to their end? I'm lost!
I've attempted to replace everything on my end, Router, Phones, Cables and still I'm running into issues. Can anyone assist my troubleshooting this issue?
Note: All devices are right beside each other.

My setup:

ATA: HT 286 (HT287 Rev 4.1) on the admin pages
- Software Version: 1.1.0.45 Bootloader-- 1.1.0.1 HTML-- 1.1.0.45 VOC-- 1.0.0.13

Router: AirPort Time Capsule - 2TB | 802.11ac

Home Phone: Panasonic KX-TG7645M
- This system has 6 handsets through out the home

Thank you
FongoUser007
Just Passing Thru
 
Posts: 3
Joined: 09/25/2013
SIP Device Name: HandyTone 286
Firmware Version: HT287 v1.1.0.45
ISP Name: Distributel.ca | Cable
Computer OS: Windows 7 64-Bit
Router: Airport Time Capsule 802.11a

Re: I can hear people just fine. They Cannot hear ME

Postby Fongo Support » 09/25/2013

FongoUser007 wrote:Hello Everyone,

I've had months of issues with my Fongo ATA device.
When people call I can hear them crystal clear! But on their end they say I'm breaking up, every word I speak never gets to their end? I'm lost!
I've attempted to replace everything on my end, Router, Phones, Cables and still I'm running into issues. Can anyone assist my troubleshooting this issue?
Note: All devices are right beside each other.

My setup:

ATA: HT 286 (HT287 Rev 4.1) on the admin pages
- Software Version: 1.1.0.45 Bootloader-- 1.1.0.1 HTML-- 1.1.0.45 VOC-- 1.0.0.13

Router: AirPort Time Capsule - 2TB | 802.11ac

Home Phone: Panasonic KX-TG7645M

- This system has 6 handsets through out the home

Thank you


Hi there,

RE->'I've had months of issues with my Fongo ATA device.

Please provide the ticket number for this issue that you have reported and I will investigate this asap.

Thanks,
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Re: I can hear people just fine. They Cannot hear ME

Postby FongoUser007 » 09/26/2013

I do not have my ticket number at hand. However, I did send you a private message with my personal details. I hope this helps. Thank you.
FongoUser007
Just Passing Thru
 
Posts: 3
Joined: 09/25/2013
SIP Device Name: HandyTone 286
Firmware Version: HT287 v1.1.0.45
ISP Name: Distributel.ca | Cable
Computer OS: Windows 7 64-Bit
Router: Airport Time Capsule 802.11a

Re: I can hear people just fine. They Cannot hear ME

Postby FongoUser007 » 10/10/2013

Fongo Support helped me resolve my issue. 100% happy with their service! Thank you Fongo TEAM!
Very happy I'm finally up and running.
FongoUser007
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Posts: 3
Joined: 09/25/2013
SIP Device Name: HandyTone 286
Firmware Version: HT287 v1.1.0.45
ISP Name: Distributel.ca | Cable
Computer OS: Windows 7 64-Bit
Router: Airport Time Capsule 802.11a

Re: I can hear people just fine. They Cannot hear ME

Postby Cyber » 10/13/2013

FongoUser007 wrote:Fongo Support helped me resolve my issue


Glad to hear that your problem was resolved. However, it would be great to know what caused this problem and how you solved it.
Cyber
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FPL not accepting incoming calls ?

Postby Juste » 02/21/2014

Hello

I am surprised nobody is complaining about not being able to get incoming calls.
For two days, all my FPL numbers, whether registered with Sipsorcery, pbxes.org or LIV, are having the same problem. Switching from voip2.freephoneline.ca to voip.freephoneline.ca makes no difference.
A friend of mine just let me know he has the same problem.

I read on dslreports.com that FPL seems to have had some problems.
Anyone can confirm, please ?

Thanks,
Juste
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I can't hear anything when calling or receiving calls

Postby Cosmins » 02/21/2014

Hi,

Since yesterday I start having issues with the freephoneline SIP configuration. I use a Linksys SIP, SPA2102 that worked fine using voip2.freephoneline.ca proxy. Yesterday I noticed that I cannot hear anymore anybody when they call or when I call. They can her me but I can’t hear. I tried use voip.freephoneline.ca, with the same result. I called other friends with freephoneline and the same issue.

I tried the softphone that you have and with that one works. I don’t know what configuration you have there and why is working.

Anybody having the same issue???
How can be fixed?
Cosmins
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Firmware Version: 5.2.10
ISP Name: Rogers Canada
Computer OS: Windows 7
Router: Hitron

can't hear other side voice when make call or receive call

Postby lmcjihu » 02/21/2014

since Tues (Feb 18), my FPL can't hear other side voice, other side can hear my voice. it happen on both outgoing and incoming call, i use it for long time and no issue

my ISP is Acanac DSL, I already power off my DSL modem/route a few times

when make outgoing call, I can't hear ring back tone,
lmcjihu
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Re: I can't hear anything when calling or receiving calls

Postby Jake » 02/21/2014

It has been requested that you put in a support ticket for problems like this that have started over the last few days. You can find the links in my sig. They should be able to point you in the right direction fairly quickly.
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Re: can't hear other side voice when make call or receive ca

Postby Jake » 02/21/2014

You need to send in a support ticket for this problem. See my sig for links.
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Re: can't hear other side voice when make call or receive ca

Postby lmcjihu » 02/21/2014

by follow the suggestion, I open a support ticket , someone force a registration on my account and the call is working

I can confirm now the call is working, I can hear voice when make call or receive call

thanks for the quick reply and support, ticket closed !!
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Re: can't hear other side voice when make call or receive ca

Postby Libo » 02/21/2014

I have exactly the same problem and just submitted a ticket.
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Re: can't hear other side voice when make call or receive ca

Postby beeknight » 02/21/2014

Exact same issue as Imcjihu's. Just submitted a ticket.

Interesting thing is that the FPL still works fine with my other Fongo number on the iPad.
beeknight
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Posts: 2
Joined: 12/05/2013
SIP Device Name: WRTP54G
Firmware Version: 3.1.27
ISP Name: Acanac Cable

Re: can't hear other side voice when make call or receive ca

Postby Fongo Support » 02/22/2014

beeknight wrote:Exact same issue as Imcjihu's. Just submitted a ticket.

Interesting thing is that the FPL still works fine with my other Fongo number on the iPad.

Hi there,

If you are not getting this issue resolved, please send me a PM

Thanks,
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Re: can't hear other side voice when make call or receive ca

Postby Andrey » 02/22/2014

I have the same problem. Missed several important calls due to this.

I tried to restart modem, router and VoIP adapter, but this didn't help.
I submited the ticket today and sent a PM.
Andrey
One Hit Wonder
 
Posts: 1
Joined: 02/22/2014

Re: can't hear other side voice when make call or receive ca

Postby Jake » 02/22/2014

They should be able to get you going again. You could try powering down the ATA for 20 minutes or so, you may find this helps.
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Re: can't hear other side voice when make call or receive ca

Postby vasan » 02/22/2014

I can't hear anything when calling or receiving calls same here
vasan
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Re: FPL not accepting incoming calls ?

Postby jflozanor » 02/23/2014

Juste wrote:Hello

I am surprised nobody is complaining about not being able to get incoming calls.
For two days, all my FPL numbers, whether registered with Sipsorcery, pbxes.org or LIV, are having the same problem. Switching from voip2.freephoneline.ca to voip.freephoneline.ca makes no difference.
A friend of mine just let me know he has the same problem.

I read on dslreports.com that FPL seems to have had some problems.
Anyone can confirm, please ?

Thanks,


Juste, you are not alone. I started experiencing the same problem last Friday. I can place outbound calls, but since last Friday incoming calls just does not work for me. Months if not years ago I had this issue and had to point my registration to voip2.freephoneline.ca, but definitely something changed on that one last Friday. Same here, it does not make any difference to switch between voip.freephoneline.ca and voip2.freephoneline.ca.

I opened a ticket and Fongo Support helped me troubleshoot, but there must be something default on my box that does not like something on voip2 as replacing my side with a soft client makes the problem disappear. I see that in debug mode I am getting authentication sip messages, but this kind of sip troubleshooting goes beyond my knowledge. At this point I am hanging there.
jflozanor
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Posts: 1
Joined: 02/22/2014
SIP Device Name: Intertex IX67
Firmware Version: 5.10
ISP Name: Rogers
Computer OS: Mac
Router: Intertex IX67

one way voice issue

Postby thomvan » 02/23/2014

They can hear me, but I cannot hear them.

For a brief time, I could hear them but they could not hear me, but then it quickly reverted to the above.
thomvan
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Posts: 1
Joined: 02/23/2014
SIP Device Name: cisco spa 122
Firmware Version: Version 1.3.1 (003)
ISP Name: Cogeco Cable
Computer OS: windows 8.1
Router: Linksys WRT 54 GS

Re: can't hear other side voice when make call or receive ca

Postby linyouhuo48 » 02/23/2014

We have exactly the same problem. I had opened a ticket and sent the pm. Thanks!
linyouhuo48
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ISP Name: teksavvy
Computer OS: android 4.1
Router: smartrg sr505n

Re: can't hear other side voice when make call or receive ca

Postby jackfy » 02/24/2014

We have exactly the same problem. Ticket has been submitted. Thanks.
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Re: can't hear other side voice when make call or receive ca

Postby Funkytown » 02/24/2014

I am experiencing somewhat of the same problem as the rest of you.
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Re: can't hear other side voice when make call or receive ca

Postby vasan » 02/25/2014

thank yo all helper working good
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Re: can't hear other side voice when make call or receive ca

Postby jackfy » 02/25/2014

jackfy wrote:We have exactly the same problem. Ticket has been submitted. Thanks.

It's working well so far. Thanks.
jackfy
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ISP Name: CIK Cable
Computer OS: Windows
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Re: FPL not accepting incoming calls ?

Postby nezhad » 02/25/2014

jflozanor wrote:
Juste wrote:Hello

I am surprised nobody is complaining about not being able to get incoming calls.
For two days, all my FPL numbers, whether registered with Sipsorcery, pbxes.org or LIV, are having the same problem. Switching from voip2.freephoneline.ca to voip.freephoneline.ca makes no difference.
A friend of mine just let me know he has the same problem.

I read on dslreports.com that FPL seems to have had some problems.
Anyone can confirm, please ?

Thanks,


Juste, you are not alone. I started experiencing the same problem last Friday. I can place outbound calls, but since last Friday incoming calls just does not work for me. Months if not years ago I had this issue and had to point my registration to voip2.freephoneline.ca, but definitely something changed on that one last Friday. Same here, it does not make any difference to switch between voip.freephoneline.ca and voip2.freephoneline.ca.

I opened a ticket and Fongo Support helped me troubleshoot, but there must be something default on my box that does not like something on voip2 as replacing my side with a soft client makes the problem disappear. I see that in debug mode I am getting authentication sip messages, but this kind of sip troubleshooting goes beyond my knowledge. At this point I am hanging there.



I have had the same problem since at least yesterday.
Something must have changed on the part of FPL.
nezhad
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SIP Device Name: OBI202
Firmware Version: 3.0.1
ISP Name: Freephoneline
Computer OS: Vista
Router: SMC SMCD3GN

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